Lobby Houseperson | Inn at Bellefield

SHANER • Town of Hyde Park, NY

9d

About The Position

The Lobby Houseperson cleans and services assigned hotel public spaces according to established franchise and hotel standards. The role maintains cleanliness and quality, handles guest requests and complaints, and reports maintenance deficiencies. It also requires following housekeeping, safety, and security procedures, protecting guest confidentiality, restocking the cart at the end of the shift, and completing scheduled deep or seasonal cleaning. The position requires a flexible schedule that includes weekends, holidays, and varied shifts.

Requirements

• Minimum one year of cleaning experience.
• Ability to communicate satisfactorily with guests, management, and co-workers so they understand.
• Knowledge of proper chemical handling.
• Availability to work a flexible schedule, including weekends, holidays, and varied shifts.

Nice To Haves

• Previous hotel experience preferred.
• Bilingual English/Spanish is a plus.

Responsibilities

• Clean hotel public areas as assigned, maintaining the hotel's standards of cleanliness.
• Handle guest requests and complaints and work to ensure guest satisfaction.
• Report maintenance deficiencies.
• Maintain quality and cleanliness throughout daily assignments.
• Follow house, safety, housekeeping, and security procedures.
• Maintain the confidentiality and security of guest rooms.
• Return and restock the cart at the end of the shift.
• Complete additional deep-cleaning and seasonal-cleaning duties as scheduled.
• Perform other duties as assigned.

Benefits

• Health insurance
• Paid time off
• Eight paid holidays
• Marriott hotel discounts
• Two complimentary night hotel stays per year at any Shaner Hotel property, based on availability

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed