Facilities Operations Manager

Lifeworks•Austin, TX

About The Position

LifeWorks of Austin, Texas, is seeking a Facilities Operations Manager to lead day-to-day Facilities Department operations under general direction. The role combines hands-on maintenance and repair with departmental leadership, staff supervision, vendor management, project coordination, budgeting, compliance, emergency response, and operational planning. The manager supervises a small facilities team and works with organizational leadership on risks, unresolved issues, and major capital needs to ensure facilities operations support organizational priorities. The position oversees facilities operations across multiple sites, including buildings, grounds, vehicles, repairs, inspections, and asset conditions. It coordinates preventive maintenance, work orders, vendors, inspections, records, supplies, budgets, special events, office moves, and emergency responses. The manager performs routine maintenance and minor renovations within their skills, training, and authorization, and escalates licensed or specialized work to qualified contractors. This is a full-time, exempt position with a stated salary range of $62,245–$84,112, depending on experience.

Requirements

High school diploma or GED.
At least five years of progressively responsible experience in facilities maintenance, building operations, construction, or a related area, including significant hands-on experience with common building systems and repairs.
Valid Texas Driver’s License or ability to obtain one within 30 days.
Working knowledge of preventive maintenance practices and general building systems, including HVAC, plumbing, electrical, lighting, locks and doors, fire and life-safety equipment, grounds, and basic construction methods.
Ability to safely perform routine maintenance and determine when work requires a licensed trade professional, specialized vendor, permit, or leadership approval.
Ability to inspect facilities, identify hazards and repair needs, troubleshoot problems, establish priorities, and coordinate timely corrective action.
Ability to lead a small team through clear assignments, coaching, follow-up, accountability, and hands-on support.
Ability to coordinate contractors, review completed work, maintain service records, and communicate concerns about quality, scope, schedule, or cost.
Working knowledge of workplace safety practices, hazard communication, personal protective equipment, and applicable building and life-safety requirements.
Basic budgeting, purchasing, inventory-control, invoice-review, and recordkeeping skills.
Ability to use Microsoft 365 and learn work-order, asset, access-control, and other facilities technologies.
Strong judgment, organization, customer service, communication, and problem-solving skills; ability to communicate respectfully with people from varied backgrounds and roles.
Ability to manage competing priorities, respond calmly to urgent issues, and maintain confidentiality when working in client-serving environments.

Nice To Haves

Associate degree, trade-school education, or technical training in facilities maintenance, construction, HVAC, electrical, plumbing, building systems, or a related field.
At least two years of experience leading, supervising, or coordinating maintenance employees, contractors, projects, or work assignments.
Experience using a work-order, computerized maintenance management system (CMMS), asset-management, or ticketing system.
Experience supporting multiple sites, nonprofit or human-services environments, occupied facilities, or other settings requiring careful coordination and minimal service disruption.
OSHA 10-Hour or OSHA 30-Hour training, CPR/First Aid, or relevant building-maintenance or trade certification.
IFMA Facilities Management Professional (FMP), Certified Facility Manager (CFM), or comparable facilities credential.
Equivalent combinations of relevant education, technical training, certifications, and experience may be considered.

Responsibilities

Direct day-to-day Facilities Department operations; supervise, coach, assign, and support facilities personnel, set priorities and schedules, address performance concerns, monitor progress, and ensure work is completed and documented.
Manage the work-order process from intake and triage through assignment, follow-up, documentation, closure, and communication with site and program staff.
Oversee facilities operations across all sites, including building systems, grounds, vehicles, repairs, inspections, and asset conditions.
Develop and coordinate preventive maintenance schedules.
Perform and support hands-on maintenance and minor renovation work within demonstrated skill, training, and authorization; escalate licensed or specialized trade work to qualified contractors.
Coordinate and document inspections, permits, certifications, maintenance records, and corrective actions for safety and regulatory compliance.
Inspect buildings, grounds, tools, equipment, and life-safety conditions; address or escalate hazards and service disruptions.
Coordinate routine maintenance and emergency response for HVAC, plumbing, electrical, roofing, fire and life-safety, security and access control, janitorial, landscaping, pest control, and other building support systems.
Coordinate vendor selection, quotes, contracts, scopes of work, schedules, costs, site access, and performance; review completed work, address concerns, document outcomes, and escalate significant issues to leadership.
Maintain records of inspections, preventive maintenance, repairs, warranties, vendor service, equipment, keys and access devices, and other facilities activities.
Purchase and control approved maintenance supplies, tools, parts, and protective equipment; maintain inventory and safeguard agency property.
Coordinate maintenance, repairs, and service records for agency vehicles.
Plan for tools, equipment, supplies, and inventory, ensuring resources are available and managed under purchasing and approval procedures.
Coordinate facilities support for special events, office moves, room setups and reconfigurations, equipment needs, minor renovations, labor, materials, vendors, and site readiness.
Monitor the Facilities Department operating budget; prepare monthly expense-to-budget reports, review and explain variances, verify invoices and completed work, and track expenditures against approved allocations.
Manage approved resources within delegated authority, identify potential cost savings, and communicate anticipated expenses and additional funding needs.
Provide leadership with regular status reports on work orders, preventive maintenance, vendor performance, safety and compliance concerns, deferred maintenance, and emerging repair or capital needs.
Coordinate with agency leadership and site staff to minimize service disruptions and maintain safe, welcoming, and operationally effective environments.
Respond to urgent facilities issues and participate in after-hours or on-call response when needed.
Perform other duties as assigned.