Facilities Group Manager

Terracon•Jacksonville, FL

20h

About The Position

The Facilities Group Manager will establish, grow, and lead a new local Facilities Engineering Services department in the Jacksonville market, where the practice currently has no dedicated local representation. This builder role balances market development, recruiting and team development, and establishing disciplined operations that support safe, high-quality, sustainable, profitable growth. Initially, the manager will be hands-on with business development, proposal preparation, project delivery, and recruiting, progressively shifting toward broader department leadership as the team, backlog, and client base mature. The role’s scope will evolve as the department is built from the ground up, with accountability focused on Market Growth, Hiring, and Operations. The manager will create and execute a local market-entry and growth plan, develop client and industry relationships, build a qualified opportunity pipeline, lead capture and proposal efforts, and turn initial assignments into lasting client relationships. The manager will plan and lead recruiting, onboarding, coaching, and staff development, while establishing a collaborative and accountable team culture. The manager will also lead department planning and day-to-day operations, oversee proposals and projects, implement scalable workflows, monitor performance, manage risk and quality, and communicate department needs and results to leadership.

Requirements

Bachelor’s degree in a technical discipline practiced by the Firm, including Engineering, Environmental Science, or Geology, and 5 years of practice experience; alternatively, a minimum of 9 years of related experience in lieu of a degree.
A valid driver’s license with an acceptable violation history may be required.

Nice To Haves

Certification or licensure in the field of expertise.
Terracon Authorized Project Reviewer status.

Responsibilities

Develop and execute a local market-entry and growth plan aligned with Facilities service line objectives.
Assess local demand, competitive conditions, client needs, and internal referral opportunities to prioritize services, sectors, and target accounts.
Build the Facilities Engineering Services brand through client engagement, industry participation, technical presentations, and follow-through.
Develop relationships with building owners, property and facility managers, governmental and institutional clients, architects, engineers, contractors, developers, investors, lenders, and insurance or legal partners.
Coordinate with Environmental, Geotechnical, Materials, and other Facilities teams to identify cross-service opportunities and provide integrated solutions.
Build and maintain an opportunity pipeline; lead capture planning, go/no-go decisions, proposal strategy, scope development, pricing, negotiations, and client presentations.
Develop initial assignments into long-term relationships, repeat work, and portfolio-level programs based on clients’ asset, risk, and capital-planning needs.
Identify technical capabilities and strategic hires needed to pursue opportunities while avoiding overextension.
Monitor business development activity, hit rate, backlog, revenue, client concentration, and market penetration; adjust the growth plan based on results.
Represent the local department and connect local execution with regional and national resources, subject matter experts, and best practices.
Create a phased staffing plan tied to the business plan, forecasted backlog, service priorities, and financial capacity.
Define current and future organization structure, position requirements, technical competencies, career paths, and succession needs.
Lead sourcing, recruiting, interviewing, selection, and onboarding of professionals and technical staff, partnering with internal recruiting and leadership as appropriate.
Build a team balancing technical expertise, project management, client orientation, and entrepreneurial drive; use regional and national resources while developing sustainable local delivery capability.
Establish expectations for safety, ethics, quality, client service, collaboration, financial stewardship, and accountability.
Coach, train, mentor, and provide feedback; develop staff in technical delivery, proposal preparation, project management, and client development.
Plan assignments and workloads to support chargeability, professional growth, quality review, and reliable delivery.
Create an inclusive, collaborative, ownership-oriented culture that attracts talent and retains high performers.
Evaluate staffing needs as the service mix evolves and recommend hiring, training, redeployment, or external support.
Prepare and execute an annual department business plan covering market strategy, staffing, revenue, backlog, profitability, capital needs, and operational priorities.
Lead day-to-day department operations and remain involved in project delivery during start-up and growth.
Oversee proposals and cost estimates to ensure appropriate scope, staffing, schedule, assumptions, risk allocation, and pricing for desired profitability.
Supervise projects to ensure safe, timely, on-budget completion in accordance with client requirements, company policies, procedures, and technical standards.
Implement scalable workflows for opportunity tracking, proposal review, project initiation, staffing, project controls, technical review, invoicing, collections, and closeout.
Manage performance indicators including revenue growth, backlog, utilization/chargeability, project billing and collections, profitability, quality, safety, and client satisfaction.
Maintain appropriate quality review and technical oversight using qualified local, regional, or national reviewers until local review capacity is established.
Lead safety efforts, model safe behavior, promote pre-task planning, and ensure field activities comply with applicable requirements and company expectations.
Identify project and business risks early, apply company risk-management practices, and escalate issues when additional review or support is needed.
Improve operating consistency through templates, tools, lessons learned, training resources, and repeatable delivery practices.
Communicate department performance, constraints, resource needs, and growth opportunities to office, regional, and service line leadership.