Facilities Manager

JLL•Seattle, WA

5d•$110,000 - $121,000•Onsite

About The Position

The Facilities Manager serves as the primary point of contact for facilities management at the assigned Seattle site. This role partners with the Regional Manager, Corporate Real Estate, Infrastructure & Corporate Citizenship (ICC) leadership, occupants, property management, building engineering, security, janitorial providers, vendors, and other service partners to deliver safe, reliable, and customer-focused facility services. The Facilities Manager coordinates tenant needs, manages service delivery, tracks performance, and drives timely resolution of facility issues. The role provides local oversight and coordination while respecting the responsibilities and authority of property management, building engineering, security, Environmental, Health and Safety (EHS), emergency response, and other designated authorities.

Requirements

Bachelor's degree in facilities management, business, engineering, or a related technical discipline, or equivalent work experience
Six or more years of industry experience in a corporate environment, third-party service provider, consulting organization, or related facilities-management setting
Strong leadership, management, interpersonal, communication, and presentation skills
Demonstrated ability to coordinate across a matrixed organization and manage technical and administrative resources
Experience managing vendors, subcontractors, property-management relationships, budgets, purchase orders, and customer-facing service delivery
Working knowledge of facility operations, maintenance coordination, housekeeping, workplace services, safety practices, and service-request management
Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Outlook
Computer proficiency with computerized maintenance-management systems (CMMS) or comparable work-order platforms
Ability to prioritize multiple requests, communicate status clearly, escalate appropriately, and work effectively with occupants, leadership, landlords, service providers, and internal partners
Availability to support assigned site operations with coordination or response outside standard business hours, including 24/7 accountability as required by site needs

Nice To Haves

Master of Business Administration (MBA)
Advanced certifications in facilities management (e.g., Certified Facility Manager [CFM], Facility Management Professional [FMP])
Experience with sustainability initiatives, energy management, and environmental compliance programs
Familiarity with building automation systems (BAS) and integrated workplace management systems (IWMS)
Experience in the commercial real estate or corporate facilities environment
Knowledge of OSHA regulations, building codes, and workplace safety standards
Project management experience and/or certification (e.g., PMP, CAPM)
Experience implementing continuous improvement methodologies (e.g., Lean, Six Sigma)

Responsibilities

Serves as the single point of accountability for efficient and timely execution of facility-management processes for assigned buildings, including 24/7 operational accountability as required.
Acts as the primary tenant-facing liaison for facility-related requests, coordinating activities with property management, landlords, building engineering, security, janitorial providers, vendors, and other service providers.
Receives, prioritizes, coordinates, tracks, and closes facility requests and work orders while maintaining accurate records.
Validates completion of work with requestors and documents unresolved or recurring issues.
Resolves facility-management issues at the site, escalates matters that exceed assigned authority, approved scope, or available funding, and provides timely status updates to occupants and leadership.
Conducts informational client meetings as required and monitors customer satisfaction and service-quality performance against agreed-upon KPIs.
Coordinates ad hoc facility-related requests by assessing feasibility, timing, cost, safety, required approvals, property-management impacts, and constraints.
Coordinates routine and special deliveries, including oversized, time-sensitive, and event-related shipments.
Manages conference-room setup, reset, readiness, and post-event restoration.
Coordinates moves, adds, and changes involving furniture, equipment, signage, rooms, and space while managing scheduling, vendor access, post-move restoration, and facility-system impacts.
Coordinates badge requests, access changes, replacements, deactivations, records, and interfaces with security and property-management teams.
Coordinates service for tenant-owned appliances and equipment.
Maintains visibility to preventive-maintenance schedules, service dates, deficiencies, vendor visits, and follow-up actions.
Monitors emergency-supply availability and condition, coordinates replenishment, and supports facility-related communications, access, space readiness, vendor coordination, and documentation during disruptions.
Coordinates HVAC comfort concerns such as temperature, airflow, humidity, and odors by routing investigations to property management or building engineering, tracking recurring issues, and communicating interim measures and resolution status.
Monitors snack and beverage areas, coordinates approved replenishment and vendor support, and reports shortages, waste, recurring issues, and improvement opportunities.
Establishes and maintains a safety-first culture for employees, subcontractors, suppliers, visitors, and occupants.
Promotes safe work practices, timely training, applicable best practices, and recognition of safe behavior.
Supports and implements safety tools and processes such as Take 2s, Pre-Task Plans, Safe Operating Practices, Safety Observation Tours, and incident investigations using methods such as 5 Whys.
Conducts Safety Observation Tours and monitors facility conditions, hazards, housekeeping, common areas, work areas, conference rooms, kitchens, refreshment areas, restrooms, and other assigned spaces.
Documents findings, coordinates corrective actions, and tracks completion.
Coordinates cleaning, replenishment, waste removal, spills, special cleaning, event cleanup, and recurring housekeeping deficiencies with property management or the janitorial provider.
Ensures applicable regulatory and standard safety requirements are in place and administered.
Participates in energy and environmental meetings with follow-up on identified issues.
Manages operating-expense budgets for assigned responsibilities, including monthly variance reporting.
Initiates purchase-order requests for goods and services within the assigned scope and funding authority.
Manages subcontractors and suppliers to deliver goods and services in accordance with contracts, service levels, safety expectations, and customer requirements.
Oversees maintenance and repair services and drives continuous improvement in service quality, productivity, and client partnership.
Fosters a collaborative, high-energy team environment and matrix-manages technical and administrative personnel as applicable.
Maintains visibility to open work, recurring issues, risks, escalations, corrective actions, service gaps, and improvement opportunities.