Facilities Gowning Coordinator

JLL•Bloomington, IN

31d•Onsite

About The Position

As a Facilities Gowning Coordinator at JLL, you'll be the operational backbone of our client's workplace, ensuring every detail of the facility runs seamlessly day in and day out. This role goes beyond basic coordination — you'll be a trusted partner to Site and Facility Managers, actively supporting maintenance operations, vendor oversight, gowning stocking, and client relationship management. You'll conduct daily walkthroughs, respond to work orders with urgency and care, and proactively identify opportunities to elevate service excellence. We believe the most effective teams are built when everyone is empowered to thrive, and in this position, you'll work collaboratively with colleagues across facilities management, engineering, and project management to create an exceptional workplace experience.

Requirements

HS diploma or GED
5+ years of experience in facilities management, property management, hospitality, or related operational fields
Superior customer service skills with the ability to maintain professionalism and composure in high-pressure, fast-paced environments
Excellent communication, organization, and problem-solving abilities with a proactive, solutions-oriented approach
Ability to work independently with minimal supervision while effectively managing competing priorities and rapidly evolving client needs
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and ability to learn computerized maintenance management systems
Self-motivated, confident, energetic, and flexible with strong attention to detail and commitment to service excellence
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience with computerized maintenance management systems (CMMS) such as Maximo, Corrigo, or similar platforms
Knowledge of local occupational health and safety requirements, critical facilities operations, and vendor management for specialized services
Experience managing workplace amenities, coordinating events, and supporting office moves or reconfigurations

Responsibilities

Conduct daily facility walkthroughs to ensure a clean, organized, and fully functional workplace environment while identifying opportunities for operational improvements
Supervise daily gowning room operations and ensure adequate stock levels of garments, protective equipment, and consumables
Coordinate and monitor the gowning vendor team to ensure proper execution of daily operations, provide oversight of gowning procedures, safety protocols, and quality standards while ensuring task completion meets facility requirements
Conduct regular performance reviews with vendor representatives, address performance gaps, and work collaboratively to maintain high standards of accountability, safety, and attention to detail
Assist with facility inspections and quality audits to ensure service levels meet established standards, participate in vendor performance evaluations, respond to facility-related inquiries from building occupants, and support space planning and move coordination as needed
Monitor vendor performance against contract terms and service level agreements (SLAs), ensure contract adherence through regular reviews and documentation of service delivery, and process and verify invoices for accuracy and receipt of services
Assist with Corrigo CMMS implementation including system setup, data migration, and user training, while creating, tracking, and managing work orders to ensure timely completion and following up on pending or overdue items
Generate reports on work order metrics, response times, and completion rates, analyze vendor performance data through Corrigo to identify trends and improvement opportunities, and maintain accurate documentation of all maintenance activities and vendor services in the system
Liaise with internal teams and vendors to ensure timely, compliant delivery of services while overseeing vendor performance and tracking service level agreements