Facilities Coordinator (Invoicing)

TDIndustries•San Antonio, TX

About The Position

The Facilities Coordinator (Invoicing) provides timely responses to customer inquiries by telephone and/or email in an in- or outbound service center, consistent with service and quality standards. The role processes customer orders, bills and accounts, and applications for service, maintenance and termination, and troubleshoots and resolves customer complaints. The coordinator handles customers’ administrative needs and requests, delivers responsive service, resolves issues within their capability, and escalates complex issues. Responsibilities also include interpreting and processing work orders, reviewing invoices and correspondence, auditing work orders for accuracy, documenting customer requirements and service-call adherence, entering work activity into the CMMS system, and dispatching or notifying personnel about work-order requests. The role collaborates with internal and external customers, contributes to process improvements and efficiency, and performs cross-functional duties as needed.

Requirements

High school diploma or GED equivalent.
2–5 years of relevant experience in customer service or related fields.
Strong written and oral communication skills.
Ability to multitask and work well in a fast-paced environment.
Proficiency in Microsoft Office software.

Nice To Haves

Relevant certifications.

Responsibilities

Respond to customer inquiries by telephone and/or email in an in- or outbound service center.
Process customer orders, bills and accounts, and applications for service, maintenance and termination.
Troubleshoot and resolve customer complaints.
Handle customers’ administrative needs and requests, resolve issues within scope, and escalate complex issues promptly.
Communicate effectively to provide timely service that addresses customers’ immediate requirements and long-term objectives.
Interpret and process work orders, and review invoices and correspondence.
Review processes and procedures to improve the customer experience and increase efficiency.
Audit and review work orders for accuracy.
Use customer-requirement documentation and adherence processes for all aspects of the service-call process.
Enter all work activity into the CMMS system.
Dispatch or notify appropriate personnel of work-order requests.
Build relationships with internal and external customers and contribute as a team member.
Perform cross-functional roles as needed.