Facilities Coordinator

Fortive•Remote, United States

17d•Remote

About The Position

ServiceChannel is seeking a Facilities Coordinator for a highly customer-service-focused role overseeing customer-facing systems that support clients and service providers. The role provides assistance with clients’ facility needs and the ServiceChannel platform, and requires professional, knowledgeable communication. These are remote positions covering 8 a.m.–5 p.m. in the employee’s respective time zone, with scheduled shifts and camera use for remote client and team meetings. The Facilities Coordinator responds to support inquiries, guides clients and providers in using ServiceChannel applications, identifies system issues, coordinates facility services, and supports maintenance, work orders, and customer-facing projects. The role also includes client business reviews and operations meetings, monitoring internal processes, and collaboration with cross-functional teams. ServiceChannel describes its work environment as dynamic, collaborative, and entrepreneurial, with an emphasis on work/life balance. The company offers medical, dental, vision and life insurance, a 401(k) with matching, flexible time off, and paid parental leave. Other benefits listed include long-term disability insurance and a health savings account.

Requirements

1–2 years of experience working in a facilities support role.
Experience providing support and guidance on fundamental computer applications and product-specific technical questions, particularly in a fast-paced environment.
Experience in the Facilities Management industry.
Verbal and written English proficiency, including the ability to understand instructions and feedback and respond fluently and precisely.
High proficiency in Microsoft Excel and PowerPoint.
Strong attention to detail and ability to accurately capture and document specific information in writing.
Adaptability, responsiveness to feedback, and openness to updating processes when required.
Collaboration and teamwork, including supporting cross-training and reviewing learning applications, remote communication methods, procedures, client expectations, and program development.
Ability to work independently from home with a strong record of attendance and punctuality; on-time attendance for scheduled shifts is required.
Demonstrated time-management, organizational, and problem-solving skills.
Comfort using a camera for remote meetings with clients and team members.
High school diploma or GED.

Nice To Haves

Experience with Facilities Management in a restaurant, hospitality, medical/veterinary, or retail setting.
A record of success supporting enterprise B2B SaaS products.
Experience using Salesforce and Gainsight.

Responsibilities

Respond promptly and efficiently to inbound support inquiries through the Zendesk helpdesk platform, email, and phone.
Provide clients and service providers with baseline training and guidance on ServiceChannel applications.
Identify system issues and report them to the Development Team.
Close the communication loop on inquiries and issues in a timely and professional manner.
Partner with client Facility Managers and coordinate service.
Manage compliance with scheduled maintenance services.
Review work order requests for cost-saving opportunities related to the asset or equipment being repaired, such as warranty or landlord coverage.
Provide special project assistance with customer-facing initiatives as they arise.
Monitor and evaluate facility emergency work orders.
Monitor internal reporting tools to ensure processes are followed.
Conduct quarterly business review presentations with customers.
Conduct weekly or biweekly operations meetings with clients.
Work effectively with cross-functional teams to support internal and external initiatives.
Collaborate, communicate, and transfer knowledge to maintain a seamless workflow.