Facilities Coordinator

JLL • Cincinnati, OH

1d • Onsite

About The Position

As a Facilities Coordinator at JLL, you will support the Facilities Manager in delivering services to operate and maintain properties. The work includes customer and client services, financial management, facility maintenance, procurement, and supplier management. You will help develop client relationships and support corporate real estate goals while contributing to property operations and maintenance.

You will collaborate with the Facilities Manager to oversee maintenance and repair services, maintain client satisfaction, and support customer satisfaction programs through interaction with property occupants. The role also includes 24/7 emergency call support and site attendance as required, following escalation procedures and incident reporting protocols. You will help monitor KPIs and SLAs, support budgets and projects, contribute to annual management plans and reporting, and assist with implementing integrated facilities management best practices and innovations. This is an onsite position in Cincinnati, Ohio.

Requirements

• At least two years of industry experience in a corporate environment, third-party service provider, or consulting capacity.
• Excellent customer service, computer, managerial, verbal, and written communication skills.
• Ability to multitask, organize responsibilities, achieve portfolio goals, and manage multiple priorities.
• Basic knowledge of building systems, including mechanical and electrical systems.
• Computer proficiency and ability to use software platforms and systems for facility management operations.
• Availability for 24/7 emergency call support and site attendance as required.
• Strong problem-solving skills and ability to follow established procedures and escalation protocols.
• Must be authorized to work in the United States without sponsorship; this position does not provide visa sponsorship.

Nice To Haves

• Experience with Computerized Maintenance Management Systems (CMMS).
• Background in budget development and financial management within facilities or property management.
• Knowledge of procurement processes and supplier management, including contract development and vendor coordination.
• Understanding of KPIs and SLAs in facilities management.
• Experience with compliance requirements, audit standards, and regulatory protocols in commercial real estate.
• Background in project management and implementation of facility improvement initiatives.
• Familiarity with M/WBE requirements and supplier diversity programs.

Responsibilities

• Work with the Facilities Manager to oversee maintenance and repair services and maintain client satisfaction.
• Interface with property occupants and support customer satisfaction programs.
• Provide 24/7 emergency call support and site attendance as required, following escalation and incident reporting procedures.
• Support work order management for in-house staff and vendors; help meet site KPIs and monitor monthly SLAs, identifying challenges and corrective actions.
• Collaborate with the account team to develop and implement IFM best practices and innovations.
• Assist in developing and managing operating and capital budgets and implementing short- and long-term client projects.
• Assist in developing and implementing annual management plans and achieve KPIs identified by the Facilities Manager.
• Oversee appropriate monthly, quarterly, and annual client reporting.
• Maximize utilization of suppliers and preferred vendors or contractors, including M/WBE spending levels.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed