Facilities Coordinator

Cushman & Wakefield•Frisco, TX

15d

About The Position

The Facilities Coordinator assists the facility management team in delivering services that meet client facility needs and supports ongoing facility and team responsibilities. The role provides general facility management and helpdesk services, coordinates maintenance and repairs, manages work orders and vendor relationships, and helps monitor service quality and performance. It also involves communicating with clients, landlords, contractors, vendors, and associates; supporting site inspections and special events; and providing training and process guidance.

Requirements

High school diploma or GED required.
At least 1 year of work experience in an administrative, accounting, or tenant services capacity.
Experience with data entry, expansive reporting, filing, answering phones, scheduling, and communications.
Previous customer service experience.
Working knowledge of lease terms and the reconciliation process for Common Area Maintenance, insurance, and real estate taxes.
Proficiency in understanding management agreements and contract language.
Working knowledge of computer software programs and base building systems.
Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
Demonstrated ability to exercise good judgment.
Excellent interpersonal skills.
Ability to work a flexible schedule as needed, including overnight travel and on-call after-hours and weekend work.

Nice To Haves

Associate or bachelor's degree in facilities management, building, business, or another related field.
Prior experience in facilities or property management, commercial real estate, or professional services industries.

Responsibilities

Provide general facility management services, including continuous monitoring of the office or facility.
Address client inquiries and concerns, resolve issues promptly, and follow up to ensure customer satisfaction.
Respond to facility inquiries and complaints, assess problems, and take corrective action.
Maintain knowledge of building operational systems and follow building-specific maintenance and safety procedures.
Coordinate with outside contractors for equipment service and repairs; maintain communication with contractors, clients, and the team.
Assist with site inspections within the assigned building portfolio.
Create work orders and assign them to engineering staff, subcontractors, and vendors; track and report on work order status.
Request, review, and submit vendor work orders, bids, and proposals; verify invoice pricing and process payments in a timely manner.
Monitor and assess vendor performance, train vendors on work order and billing procedures, and manage vendor and landlord service performance.
Manage complex work orders, including environmental issues and disaster recovery.
Create and record appropriate written communications among involved parties.
Schedule and document building equipment maintenance and repairs.
Communicate with clients, landlords, and vendors to resolve issues and provide project status updates.
Provide process and procedures training and direction to new associates.
Coordinate special events in support of the client.
Assist in measuring and reporting key performance indicators against service level agreements.
Provide facilities helpdesk services on behalf of clients and monitor internal and external workflow for facilities cases to ensure consistent service quality and work product.