Facilities Coordinator

Cushman & Wakefield • Frisco, TX

17d • $21 - $25

About The Position

The Facilities Coordinator assists the facility management team in delivering services that meet client facility needs and supports ongoing facility and team responsibilities. The role provides general facility management and helpdesk services, monitors office or facility operations, responds to client requests and complaints, coordinates maintenance and repairs, and tracks work orders through completion. The coordinator also supports vendor and landlord management, invoicing and payment processing, performance monitoring, service-level reporting, special events, and training for vendors and new associates.

The position operates in a professional office environment and routinely uses standard office equipment. The employee is regularly required to communicate with others and exchange accurate information. Other responsibilities may be assigned or changed as needed.

Requirements

• High school diploma or GED required.
• At least 1 year of work experience in an administrative, accounting, or tenant services capacity.
• Experience with data entry, expansive reporting, filing, answering phones, scheduling, and communications.
• Previous customer service experience.
• Working knowledge of lease terms, Common Area Maintenance reconciliation, insurance, and real estate taxes.
• Proficiency in understanding management agreements and contract language.
• Working knowledge of computer software programs and base building systems.
• Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Demonstrated ability to exercise good judgment.
• Excellent interpersonal skills.
• Ability to work a flexible schedule as needed, including overnight travel and on-call work after hours and on weekends.
• Communication proficiency, both oral and written; customer focus; initiative; sense of urgency; multitasking; attention to detail; financial knowledge; time management; and team orientation.

Nice To Haves

• Associate or bachelor's degree in facilities management, building, business, or a related field.
• Prior experience in facilities or property management, commercial real estate, or professional services industries.

Responsibilities

• Provide general facility management services, including continuous monitoring of the office or facility.
• Respond to client inquiries, concerns, and complaints; assess problems, take corrective action, follow up, and ensure timely, quality service and customer satisfaction.
• Maintain knowledge of building systems and follow building-specific maintenance and safety procedures.
• Coordinate outside contractors for equipment service and repairs, and maintain communication with contractors, clients, and the team.
• Assist with site inspections across the assigned building portfolio.
• Create and assign work orders to engineering staff, subcontractors, and vendors; report on open and closed work orders and follow up on outstanding items.
• Request, review, and submit vendor work orders, bids, and proposals.
• Verify final invoice pricing and process payments in a timely manner.
• Monitor and assess vendor performance, train vendors on work order and billing procedures, and manage vendor and landlord service performance to support timely job completion.
• Manage complex work orders, including environmental issues and disaster recovery.
• Create and record written communications among involved parties.
• Schedule and document maintenance and repairs to building equipment.
• Communicate with clients, landlords, and vendors to resolve issues and provide project status updates.
• Provide process and procedures training and direction to new associates.
• Coordinate special events in support of the client.
• Assist with measuring and reporting key performance indicators against service level agreements.
• Provide facilities helpdesk services for clients and monitor internal and external case workflows to ensure consistent service quality and work product.

Benefits

• Eligible employees may enroll in health insurance, vision insurance, and dental insurance.
• Eligible employees may enroll in flexible spending accounts and health savings accounts.
• Eligible employees may enroll in retirement savings plans.
• Eligible employees may enroll in life and disability insurance programs.
• Paid and unpaid time away from work.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED