Facilities Coordinator

JLL•Cincinnati, OH

4d•Onsite

About The Position

The Facilities Coordinator supports the Facilities Manager in delivering services to operate and maintain properties, including customer and client services, financial management, facility maintenance, procurement, and supplier management. The role develops client relationships with key representatives and helps advance corporate real estate goals and objectives. The coordinator works collaboratively with the Facilities Manager to oversee maintenance and repair services, maintain client satisfaction, support occupant-facing customer satisfaction programs, and provide 24/7 emergency call support and site attendance as required. The role follows escalation procedures and incident reporting protocols, supports work order management, monitors KPIs and SLAs, and contributes to IFM best practices and innovations. The position also assists with budgets, client projects, annual management plans, and client reporting, while supporting effective use of suppliers, preferred vendors and contractors, and M/WBE spending. The role is onsite in Cincinnati, Ohio.

Requirements

Minimum of two years of industry experience in a corporate environment, third-party service provider, or consulting capacity.
Excellent customer service, computer, managerial, verbal, and written communication skills for effective stakeholder interaction.
Ability to multitask and organize responsibilities effectively to achieve portfolio goals and objectives while managing multiple priorities.
Basic knowledge of building systems, including mechanical and electrical systems.
Computer proficiency and ability to use software platforms and systems for facility management operations.
Availability for 24/7 emergency call support and site attendance as required for critical facility operations.
Strong problem-solving skills and ability to follow established procedures and escalation protocols.

Nice To Haves

Experience with Computerized Maintenance Management Systems (CMMS).
Background in budget development and financial management within facilities or property management.
Knowledge of procurement processes and supplier management, including contract development and vendor coordination.
Understanding of KPIs and SLAs in facilities management.
Experience with compliance requirements, including audit standards and regulatory protocols in commercial real estate.
Background in project management and implementation of facility improvement initiatives.
Familiarity with M/WBE requirements and supplier diversity programs.

Responsibilities

Work with the Facilities Manager to oversee maintenance and repair services while maintaining client satisfaction and supporting customer satisfaction programs.
Interface with property occupants and provide 24/7 emergency call support and site attendance as required, following escalation procedures and incident reporting protocols.
Support work order management for in-house staff and vendors.
Meet or exceed site KPIs and assist with monthly SLA monitoring to identify challenges and plan corrective actions.
Collaborate with the account team to develop and implement IFM best practices and innovations.
Assist in developing and managing operating and capital budgets.
Support the Facilities Manager in implementing short- and long-term client projects.
Assist in developing and implementing annual management plans and accomplish KPIs identified by the Facilities Manager.
Oversee appropriate monthly, quarterly, and annual client reporting.
Maximize utilization of suppliers and preferred vendors and contractors, and support M/WBE spending levels.