Facilities Coordinator II

7 Leaves Cafe•Huntington Beach, CA

25d•$24 - $27•Onsite

About The Position

The Facilities Coordinator II coordinates and oversees facilities service requests, maintenance activities, vendor relationships, and day-to-day facilities support across 7 Leaves Cafe locations. This on-site role in Huntington Beach, California, serves as a key connection between store teams, internal field technicians, vendors, Facilities leadership, and other internal partners. The coordinator owns facilities issues from initial report through resolution by assessing requests, providing basic troubleshooting support, determining next steps, coordinating resources, and confirming work is completed appropriately and on time. The role requires strong communication, critical thinking, organization, and follow-through. The coordinator communicates with store teams during active operations, including guiding team members through basic troubleshooting. Although this is not a technician position and does not require licensed or skilled trade work, the role requires working knowledge of HVAC, plumbing, electrical, and general facilities systems to triage concerns, communicate with technicians and vendors, understand work performed, and assess whether issues have been resolved. The coordinator manages multiple open issues independently, oversees vendors and service providers, coordinates maintenance and preventative maintenance, maintains work-order records and facilities documentation, and supports inspections, expense tracking, and inventory management. The role includes weekend and after-hours coverage to support store operations, which run seven days a week, and requires travel between company locations for facility inspections.

Requirements

High school diploma or equivalent required.
2–4 years of experience in facilities coordination, facilities operations, property management, maintenance coordination, service/help desk operations, project coordination, or a similar role.
Valid driver's license and willingness to travel between company locations for facility inspections.
Familiarity with HVAC, plumbing, electrical, general building systems, and workplace health and safety practices.
Strong written and verbal communication, critical-thinking, problem-solving, organizational, and prioritization skills.
Ability to independently manage multiple open issues and competing priorities, with strong ownership, accountability, attention to detail, and follow-through.
Ability to remain calm, professional, and solutions-focused during urgent situations and communicate effectively with store employees, technicians, vendors, and leadership.
Working knowledge of HVAC, plumbing, electrical, and general facilities systems, with the ability to understand basic technical information and determine appropriate next steps.
Comfort with technology and ability to learn company systems and software.
Ability to work independently and collaboratively, exercise sound judgment, and recognize when an issue should be resolved independently or escalated.

Nice To Haves

Bachelor's degree in Facilities Management, Business Administration, Construction Management, Project Management, or a related field.
Facilities management certification, such as IFMA or another relevant industry certification.
Relevant experience may be considered in place of formal education.
Experience independently managing a queue of work orders, service requests, projects, or competing priorities.
Experience coordinating and managing relationships with contractors or service providers.
Experience supporting multiple locations in restaurant, retail, hospitality, property management, or another multi-unit environment.
Proficiency with facilities management, work-order, help-desk, or project-management software.

Responsibilities

Serve as a primary point of contact for facilities issues reported by store teams; receive, assess, prioritize, and manage multiple requests.
Respond to urgent maintenance requests, gather diagnostic information, guide store teams through basic troubleshooting when appropriate, and determine whether internal technicians or outside vendors are needed.
Own assigned facilities issues from initial report through resolution, follow up proactively, and escalate recurring, aging, high-risk, or unresolved issues.
Provide weekend and after-hours coverage to support store operations.
Coordinate and oversee contractors and service providers, including dispatching vendors, arranging appointments, communicating expected service scope, and monitoring response, progress, and completion.
Review vendor reports, photos, work descriptions, and other documentation; request clarification or further service when work appears incomplete, and escalate recurring vendor performance concerns.
Coordinate maintenance, repairs, preventative maintenance, and inspections involving HVAC, electrical, plumbing, equipment, and general facility upkeep.
Track preventative maintenance completion and repeat-failure documentation, and support identification of recurring equipment or building issues and longer-term solutions.
Communicate clearly and calmly with store teams, field technicians, vendors, leadership, and internal partners; provide status updates and translate technical information into practical instructions.
Partner with Operations and other departments to minimize disruption, and promptly escalate significant safety concerns or business interruptions.
Maintain accurate work-order records, documentation, and organized visibility into open and completed facilities work using company systems and software.
Prioritize competing requests based on safety, urgency, business and customer impact, and available resources; proactively address stalled or aging work orders.
Conduct or coordinate regular facility inspections to support applicable health and safety requirements and building standards.
Track and report facilities expenses and organize invoices, estimates, and service documentation as assigned.
Maintain tools, equipment, supplies, and materials inventory; own the backup equipment and critical maintenance parts inventory system, including HVAC, reverse osmosis systems, plumbing, and special-order items, and hold the broader team accountable for use and replenishment.