Facilitator - HFW - Norwalk

Counseling and Research Associates•Norwalk, CA

About The Position

The Full Service Partnership - High Fidelity Wraparound (FSP-HFW) Facilitator coordinates individualized, family-driven, youth-guided, culturally responsive, and strengths-based services for children and youth with complex behavioral health needs and their families or caregivers. The Facilitator works with the child or youth and family or caregiver to identify Child and Family Team (CFT) members and leads the team in developing, implementing, monitoring, and updating the Plan of Care. The child or youth’s and family’s strengths, needs, culture, values, preferences, and natural supports guide planning and decision-making. The position coordinates care across families, natural supports, schools, healthcare providers, child welfare, probation, regional centers, community organizations, and other systems. It supports crisis and safety planning, after-hours crisis access, co-occurring mental health and substance use needs, community and education or employment opportunities, and transition planning. The Facilitator maintains timely and accurate documentation, uses Agency-approved electronic systems, meets service and productivity expectations, and follows applicable clinical, contractual, safety, fidelity, and Agency requirements. Services may be delivered in office, home, school, and community settings, with a flexible schedule based on program and family needs.

Requirements

Qualify through a combination of education, relevant experience, knowledge, and demonstrated competencies that prepares the individual to perform the role successfully.
High school diploma or equivalent, associate degree, bachelor’s degree, master’s degree, or a combination of education and relevant experience that prepares the individual for the responsibilities.
Qualify as a Medi-Cal Specialty Mental Health Services (SMHS) provider.
Complete Statewide Child and Family Team (CFT) Facilitation Training through the Regional Training Academies, UC Davis Resource Center for Family-Focused Practice (RCFFP), or California Child Welfare Training (CACWT).
Possess a valid California driver’s license, proof of automobile insurance, and a good driving record; driving is an essential function of the position.
Relevant experience may include behavioral health, Wraparound, care coordination, case management, family support, youth services, social services, education, child welfare, probation, or community-based services.
Demonstrate the ability to provide care coordination and lead collaborative Child and Family Team meetings.
Engage children and youth, families and caregivers, natural supports, service providers, and representatives from multiple systems in a family-driven and youth-guided planning process.
Have knowledge of or ability to learn High Fidelity Wraparound principles, Full Service Partnership services, trauma-informed care, Specialty Mental Health Services, and applicable documentation requirements.
Demonstrate effective verbal and written communication, organization, facilitation, conflict resolution, problem-solving, and interpersonal skills.
Work independently, manage multiple priorities, maintain accurate records, meet required timelines, and respond appropriately to changing or urgent circumstances.
Provide culturally responsive services and work respectfully with children, youth, and families or caregivers from diverse backgrounds.
Be willing and able to complete required training, certification, coaching, and fidelity-monitoring activities.
Provide services in office, home, school, and community-based settings and work a flexible schedule based on program and family needs.
Successfully complete Agency-required background checks, clearances, health screenings, and employment requirements.
If driving is an essential function, possess a valid California driver’s license, an acceptable driving record, and automobile insurance meeting Agency requirements.

Nice To Haves

Experience providing Wraparound, intensive care coordination, behavioral health, case management, or family-support services.
Experience facilitating CFT or multidisciplinary team meetings.
Experience supporting children or youth and families involved with multiple service systems.

Responsibilities

Work with children or youth and their families or caregivers to identify and engage CFT members, including natural supports and representatives selected by the family.
Schedule, prepare for, and facilitate organized, inclusive, strengths-based CFT meetings guided by youth and family voice and choice.
Identify strengths, underlying needs, culture, values, preferences, community connections, and available formal and natural supports; communicate with the CFT and use IP-CANS ratings and updates in planning.
Lead the CFT in developing and implementing individualized Plans of Care with defined goals, strategies, responsibilities, timelines, and expected outcomes.
Promote meaningful participation by children or youth and families or caregivers, and help them develop the knowledge, confidence, skills, and ownership to direct and manage their plans.
Collaborate with schools, healthcare providers, child welfare, probation, regional centers, community organizations, and other systems to support continuity of care and reduce fragmented or duplicative services.
Identify barriers to engagement or progress and work with the CFT on practical, individualized solutions.
Monitor Plan of Care implementation and effectiveness; reconvene the CFT and modify goals, strategies, services, or supports when circumstances or outcomes warrant.
Help families identify, develop, and strengthen natural and community-based supports that may continue after formal services end.
Collaborate on individualized crisis and safety plans, participate in crisis-response coordination within the position’s scope, and follow Agency procedures for urgent safety or behavioral health concerns.
Maintain awareness of client, family, staff, and environmental safety; provide crisis prevention, de-escalation, stabilization, and post-crisis follow-up within training and scope; escalate risk concerns and seek clinical or emergency assistance when needed.
Follow mandated reporting requirements and complete incident and safety reporting within required timeframes.
During office hours, support assessment and crisis management, including coordinating an in-person crisis response and facilitating an involuntary psychiatric hold when clinically indicated by an appropriately qualified professional.
Support connection to the FSP-HFW on-call team for clients experiencing crises after regular business hours; this connection may not be replaced by directing clients exclusively to the LACDMH ACCESS Line, 911, or a suicide and crisis hotline.
Support children and youth with co-occurring mental health and substance use conditions through integrated, developmentally appropriate, trauma-informed, and family-centered care.
Within qualifications and scope, identify observable substance use concerns, overdose risks, and changes in functioning; communicate concerns to the appropriate clinician or supervisor and assist with referrals and coordination of clinically necessary services.
Support interventions addressing problematic substance use, apply harm-reduction principles, and link clients to age-appropriate substance use resources, treatment, and recovery supports.
Support identification of and appropriate response to suspected opioid overdose in accordance with Agency procedures and training, and facilitate linkage to medication-assisted treatment and other clinically necessary services when appropriate.
Support children and youth in pursuing meaningful roles and, as appropriate, identify educational, vocational, competitive employment, volunteer, and community-involvement opportunities and coordinate linkages to relevant resources.
Maintain a safe, hazard-free workplace; comply with Agency safety policies, OSHA requirements, procedures, and applicable health and safety regulations; promptly report injuries, illnesses, hazards, unsafe conditions, and safety incidents.
Begin transition planning early, identify readiness indicators and sustainable resources with the CFT, and prepare children or youth and caregivers to manage the Plan of Care and support network after transition.
Complete accurate, timely, complete, and clinically relevant documentation in accordance with LACDMH, Medi-Cal, contractual, FSP-HFW, and Agency standards.
Demonstrate proficiency with the electronic health record and Agency-approved platforms, including Greenspace, Eleos, iDashboards, and applicable assessment, certification, fidelity, or outcome systems.
Meet assigned productivity, service, scheduling, outreach, and documentation expectations while prioritizing safety, access, engagement, continuity, quality, and compliance.
Provide services consistent with California High Fidelity Wraparound standards, Specialty Mental Health Services requirements, contractual obligations, and Agency policies; participate in fidelity reviews, consultations, chart reviews, audits, outcome monitoring, and quality improvement.
Participate punctually in supervision, team meetings, case consultation, training, quality improvement, and fidelity activities; seek consultation on complex presentations, risk, safety, mandated reporting, ethical issues, recommendations, and matters outside scope.
Complete required Agency, regulatory, and evidence-based practice training within established timeframes.
Perform other duties consistent with the position’s scope and responsibilities as assigned.