Program Supervisor - HFW- Lancaster

Counseling and Research Associates•Lancaster, CA

1d•Hybrid

About The Position

The Program Supervisor - Full Service Partnership (FSP) provides day-to-day administrative, operational, and programmatic supervision of assigned FSP staff and supports intensive, community-based services for children, youth, and families. Under the direction of the Program Manager, the Supervisor oversees staff performance and development, program operations, census and caseloads, service delivery, outreach and engagement, documentation and data, quality improvement, and contractual compliance. High Fidelity Wraparound (HFW) is the evidence-based practice used in the program; the Supervisor supports staff in implementing HFW principles, phases, fidelity expectations, and family-driven practices. This is a non-clinical supervisory position. The Supervisor does not provide clinical supervision or independently perform functions requiring clinical licensure. The role includes staff supervision and development; monitoring program performance, engagement, service coordination, and documentation; supporting CFT and team meetings; overseeing enrollment, transitions, and disenrollment; collaborating with licensed clinical staff when clinical judgment is required; and promoting HFW fidelity, family voice and choice, cultural responsiveness, quality improvement, and compliance. The Supervisor also supports crisis and safety coordination, program development, and operational improvements. If the incumbent has active California BBS registration as an ASW, AMFT, or APCC, they participate in the FSP after-hours on-call schedule as assigned, within their professional scope and required supervision. The work environment is primarily office, clinical, and remote or hybrid, with community-based locations as operational needs require. The position is hybrid, requiring in-office attendance at least three days per week and allowing remote work up to two days per week based on operational needs and executive leadership approval. The role may involve contact with individuals experiencing significant behavioral health symptoms, psychiatric crises, or acute emotional distress. Work schedules and attendance are subject to agency policy, department requirements, and operational needs.

Requirements

Bachelor's or master's degree in Human Services, Social Work, Psychology, Child Development, Public Administration, or a related field, or an equivalent combination of education and relevant experience consistent with FSP-HFW requirements.
Valid California Driver's License, proof of automobile insurance, a good driving record, and ability to travel to fulfill job duties.
Minimum of four years of behavioral health, child welfare, Wraparound, intensive community-based, or related human services experience is preferred, including demonstrated supervisory, lead, or leadership experience.
Working knowledge of California High Fidelity Wraparound Standards, the Four Phases, Ten Principles, Child and Family Team practice, family voice and choice, natural supports, and fidelity expectations.
If actively registered with the California Board of Behavioral Sciences as an ASW, AMFT, or APCC, participate in the FSP after-hours on-call schedule as assigned, limited to activities permitted within the individual's scope and required clinical supervision. BBS registration does not independently confer LPS authority.
Ability to travel to fulfill position duties.
Ability to work in a hybrid arrangement with in-office attendance at least three days per week, with remote work up to two days per week subject to operational needs and executive leadership approval.

Nice To Haves

Prior experience in Wraparound or High Fidelity Wraparound is strongly preferred.
Familiarity with LACDMH, Medi-Cal, Specialty Mental Health Services, FSP-HFW requirements, documentation standards, quality improvement, and outcome reporting is preferred.
Demonstrated supervisory, lead, or leadership experience is preferred.

Responsibilities

Provide day-to-day administrative, operational, and programmatic leadership for assigned FSP staff; monitor census, staffing, caseload distribution, service utilization, access, engagement, productivity, workflow, and program performance.
Identify program barriers and work with the Program Manager on staffing, workflow, and corrective-action strategies while maintaining family-centered services.
Provide individual and group administrative supervision, coaching, consultation, and performance feedback; monitor staff attendance, workload, timeliness, productivity, engagement, documentation, outcomes, teamwork, and adherence to expectations.
Support staff in resolving workflow barriers, team conflict, system barriers, and stalled progress.
Participate in recruitment, interviewing, hiring recommendations, onboarding, orientation, and staff development; ensure required agency, FSP, and HFW training is completed on time.
Coordinate with the Fidelity Coach and licensed clinical staff to reinforce staff skills in facilitation, family engagement, natural supports, conflict resolution, culturally responsive practice, post-crisis follow-through, and team planning.
Promote a positive work environment that supports accountability, professional growth, morale, and retention.
Monitor timely response to referrals, persistent engagement, face-to-face outreach, warm handoffs, and required outreach tracking; ensure barriers are identified and alternate, culturally responsive engagement approaches are used as needed.
Facilitate or ensure weekly FSP-HFW team meetings and participate in formal Child and Family Team meetings as appropriate to support collaboration, HFW fidelity, shared ownership, follow-through, and family/youth voice and choice.
Ensure staff coordinate individualized community-based services and supports with youth, families and caregivers, natural supports, schools, child welfare, Probation, courts, healthcare providers, Tribes when applicable, and community organizations.
Monitor follow-through on Plan of Care strategies, referrals, resource connections, and transitions while ensuring staff remain within their scope of practice.
Oversee administrative and programmatic aspects of referral, enrollment, transfer, transition, and disenrollment, including required documentation, approvals, warm handoffs, continued services during transfer, follow-up, and outcome entries.
Collaborate with the FSP-HFW Licensed Clinician and other clinical staff to obtain timely consultation when clinical judgment is required; ensure staff promptly communicate clinical concerns and follow qualified clinicians’ recommendations.
Support HFW implementation, including its principles and Four Phases, family voice and choice, strengths- and needs-based planning, natural and community supports, cultural and linguistic responsiveness, persistence, team-based planning, outcomes-based practice, transition planning, Tribal partner inclusion, and applicable ICWA requirements.
Support CQI, fidelity monitoring, audits, corrective actions, technical assistance, and required learning communities; monitor the accuracy, completeness, and timeliness of program documentation and data.
Use data and feedback with the Program Manager, Quality Improvement, Fidelity Coach, and other departments to strengthen staff performance and program implementation.
Ensure assigned staff comply with agency policies, FSP-HFW requirements, LACDMH and Medi-Cal standards, contractual obligations, documentation and training requirements, and applicable regulations; escalate compliance concerns.
Complete employee evaluations, provide coaching and performance feedback, and support performance improvement and corrective-action processes with the Program Manager and Human Resources.
Promote timely communication among program staff, leadership, clinical staff, internal departments, and external partners; communicate expectations and policy updates and represent the program in meetings as assigned.
Ensure staff understand and follow crisis-response, high-risk, and after-hours procedures and know how to access licensed clinical consultation and emergency support; coordinate operational responses and escalate clinical and safety concerns.
If actively registered with the California BBS as an ASW, AMFT, or APCC, participate in the FSP after-hours on-call schedule as assigned, subject to scope, required clinical supervision, agency policy, and LACDMH requirements.
Maintain a hazard-free workplace, enforce company safety requirements and OSHA regulations, support workers’ compensation investigations, and ensure employees follow safety protocols and promptly report injuries, illnesses, hazards, or unsafe conditions.
Participate in program development, HFW implementation, agency initiatives, and operational improvements; recommend improvements to service delivery, family engagement, fidelity, staff effectiveness, sustainability, and efficiency.
Perform other duties as assigned by the Program Manager, Director, or executive leadership.