Facilitator II (Remote)

Niagara Water•Diamond Bar, CA

7d•Remote

About The Position

The Facilitator II supports the execution of talent development and training programs established by Talent Development and Learning strategic plans. The role builds and maintains internal relationships, raises awareness of learning offerings, and partners with Learning, Talent Development, and Program Enablement teams to deliver established instructor-led and blended learning solutions. It also supports information gathering, needs analysis, and continuous improvement. The position primarily facilitates onboarding, headquarters functional learning, professional skills, and ad hoc training. It may also support business process training, onboarding initiatives, change management, and other organizational learning experiences. Additional work includes minor content enhancements, pre- and post-learning analysis, and learning communications and marketing. The Facilitator II facilitates Niagara training programs and creates a positive, accountable learning environment; uses varied instructional techniques; assists with training content development; and leads train-the-trainer sessions when required by rollout or sustainability plans. The role helps assess learning needs using customer feedback and data, gathers relevant workforce and learning information, and partners with the Learning Manager on recommended solutions. It maintains internal client relationships, gathers post-session feedback, surfaces insights and recommendations, identifies ways to remove workplace barriers to effective training, stays current on changes affecting published training, and collaborates with instructional designers to align content with realistic business scenarios. The position also attends relevant summits, training, and collaborations on- and off-site.

Requirements

At least 2 years of experience in the field or a similar environment.
At least 2 years of experience in the position.
At least a bachelor's degree in Education, Communications, Organizational Development, Supply Chain, or a related field; work experience within Niagara's Supply Chain may substitute for a degree.
Knowledge of adult learning methods and pedagogy.
Strong classroom and virtual facilitation skills, and ability to select appropriate training delivery methods for the audience and topic.
Ability to understand complex technical topics and clearly communicate how to perform related activities.
Ability to conduct pre- and post-training assessments to measure effectiveness and comprehension.
Ability to influence and provide leadership throughout the organization without direct authority.
Strong teamwork, respect for differing opinions, and internal customer service.
Excellent oral and written communication, interpersonal interaction, public speaking, storytelling, small-group coaching, and active listening skills.
Ability to convey and understand comments and questions from others.
Analytical, problem-solving, and root-cause-analysis skills.
Change management and adaptability.
Proficiency with Microsoft Office Suite, including Microsoft SharePoint.
Self-motivated and solution-driven, able to work with moderate supervision and independently deliver on commitments.
Ability to stay focused under pressure in a dynamic environment, think creatively, and remain organized and detail-oriented.
Strong business acumen, eagerness to learn, and sound judgment when working with a diverse workforce.
Demonstrated alignment with Niagara's LIFE competency model, including safety, prioritization, respect, customer responsiveness, continuous improvement, adaptability, collaboration, technical learning, personal development, and clear communication.

Nice To Haves

At least 4 years of experience in the field or a similar environment.
At least 4 years of experience working in the position.
At least 2 years of experience managing people or projects.
A master's degree in Education, Communications, Organizational Development, Supply Chain, Business Administration, or a related field.
ATD Master Trainer certification.
ATD Certified Professional in Learning and Performance (CPLP) certification.
ICF coaching certificate (ACC, PCC, or MCC).
Knowledge of DISC, Strengths Finder, Copilot, and Change Management.

Responsibilities

Facilitate Niagara training programs and establish a credible, positive, and accountable classroom or learning environment.
Use instructional techniques such as group discussions, role-playing, and team exercises.
Stay informed about industry trends and best practices in instructor-led facilitation.
Assist with developing training content, including presentations, facilitator guides, case studies, and participant guides.
Lead train-the-trainer sessions and help leaders, HR team members, technical subject matter experts, co-facilitators, and plant manufacturing staff deliver training locally and at scale.
Assist with learning needs assessments using Learning-function processes and standards, including feedback and data-driven insights into behavioral and performance gaps.
Gather relevant information, such as turnover projections, critical-role bench strength, and learning history.
Partner with the Learning Manager to provide or execute recommended learning solutions.
Build and maintain relationships with internal clients and educate them about existing learning offerings and tools.
Gather post-session participant insights to assess engagement, satisfaction, knowledge transfer, and the overall learning experience.
Surface insights and recommendations to learning partners and stakeholders to support decisions and demonstrate learning impact.
Identify and recommend ways to remove workplace roadblocks so training can be supported and meet its goals.
Stay informed about changes to processes, procedures, roles, best practices, technical systems, and upcoming process or system changes related to published instructor-led training.
Partner with instructional designers to develop content aligned with realistic business scenarios and application.
Make minor enhancements to facilitation materials based on learner feedback, observations, stakeholder input, and business needs.
Attend relevant summits, training opportunities, and collaborations on and off site.

Benefits

Paid time off for holidays, sick time, and vacation time.
Paid parental and caregiver leaves.
Medical coverage, including virtual care options.
Dental insurance.
Vision insurance.
401(k) with company match.
Health Savings Account with company match.
Flexible Spending Accounts.
Expanded mental wellbeing benefits, including free counseling sessions for team members and household family members.
Family Building Benefits, including enhanced fertility benefits for IVF and fertility preservation, plus adoption, surrogacy, and Doula reimbursements.
Income protection, including Life and AD&D, short- and long-term disability, critical illness, and accident coverage.
Special discount programs, including pet plans, prepaid legal services, identity theft protection, car rental, and airport parking.
Tuition reimbursement, college savings plan, and scholarship opportunities.
Competitive compensation and benefits package.