F&B Supervisor
About The Position
The Food & Beverage Supervisor provides hands-on leadership and operational support across multiple Food & Beverage venues at Chinook Winds Casino Resort. The role ensures exceptional guest service, regulatory compliance, and efficient daily operations in a fast-paced, high-volume casino environment. The supervisor leads by example, coaches and develops team members, promotes accountability and teamwork, and helps create memorable dining and entertainment experiences. The position provides visible floor leadership during service, supports team members, resolves guest concerns, monitors food and beverage quality and service standards, and helps maintain clean, safe, and compliant facilities. It also supports inventory management, ordering, cost control, employee development, and operational improvements. In the absence of on-site management, the supervisor provides operational leadership, decision-making, and issue resolution. Employment requires passing a pre-employment drug screen and background investigation and completing a 180-day introductory period. The role requires the employee to be at least 21 years old, obtain a Siletz Tribal Gaming License, hold an OLCC Alcohol Service permit by the start date, obtain a Food Handlers Card within 30 days of the start date, and obtain a VIP (Visibly Intoxicated Person) Permit within 30 days of employment.
Requirements
- Must be 21 years of age or older.
- High school diploma or GED.
- Two years of experience in Food & Beverage, restaurant, hotel, casino, banquet, catering, or hospitality required.
- Two years of supervisory experience in a high-volume Food & Beverage or hospitality environment required.
- Intermediate Microsoft Office skills, including Word, Excel, and Outlook.
- Experience with point-of-sale (POS) systems.
- Must obtain a Siletz Tribal Gaming License.
- Must have an OLCC Alcohol Service permit by the start date.
- Must obtain a Food Handlers Card within 30 days of the start date.
- Must obtain a VIP (Visibly Intoxicated Person) Permit within 30 days of employment.
- Strong knowledge of restaurant and beverage operations, food safety, sanitation, and responsible alcohol service.
- Working knowledge of inventory management, purchasing, labor management, scheduling, and cost control practices.
- Ability to interpret and enforce company policies, operational procedures, and regulatory requirements.
- Strong leadership, coaching, conflict resolution, and employee development skills.
- Excellent organizational, communication, and interpersonal skills.
- Ability to manage multiple priorities while maintaining exceptional guest service standards.
- Ability to work flexible schedules, including evenings, weekends, holidays, and special events.
- Ability to deliver consistent beverage quality and maintain attention to detail.
- Ability to remain calm, professional, and solution-focused during peak periods and challenging guest situations.
- Must pass a pre-employment drug screen and background investigation and complete a 180-day introductory period.
Nice To Haves
- Previous casino, resort, hotel, or entertainment venue experience is strongly preferred.
Responsibilities
- Lead daily Food & Beverage operations through visible floor leadership, coaching team members, and ensuring exceptional guest experiences across assigned outlets.
- Maintain a visible presence during service, assist team members, anticipate operational needs, and support smooth service during high-volume periods.
- Supervise, coach, and support team members by providing direction, assigning work, monitoring performance, and ensuring operational expectations are met.
- Communicate effectively within the team and attend meetings and training sessions as required.
- Ensure compliance with company policies, OLCC regulations, health department requirements, food safety standards, sanitation practices, and responsible alcohol service requirements.
- Resolve guest concerns professionally and efficiently using service recovery techniques.
- Identify operational opportunities and recommend improvements to efficiency, compliance, employee engagement, and guest experience.
- Monitor beverage usage and waste, assist with inventories, maintain par levels, and coordinate liquor, beer, wine, and supply orders.
- Monitor food and beverage quality, presentation, consistency, cleanliness, and service standards.
- Keep equipment, facilities, and work areas clean, organized, maintained, and compliant with health, safety, and operational standards.
- Participate in developing, implementing, and evaluating goals, objectives, programs, promotions, budgets, policies, and procedures.
- Promote teamwork and open communication in a respectful, inclusive, and collaborative work environment.
- Train, mentor, and develop employees in technical skills, guest service, operational knowledge, safety awareness, and regulatory compliance.
- Complete performance evaluations, development plans, coaching documentation, and recognition efforts.
- Perform duties in accordance with resort guest service standards and applicable policies and procedures.
- Support cost control through inventory management, waste reduction, labor efficiency, and adherence to purchasing and receiving procedures.
- Handle personnel issues promptly in accordance with company policies and procedures.
- Provide operational leadership, decision-making, and issue resolution when on-site management is absent.
- Maintain current knowledge of resort promotions, entertainment, dining venues, events, and amenities to assist guests.
- Identify, address, and report unsafe, hazardous, or irregular conditions and promote a safe working environment.
- Contribute ideas to improve service, operational efficiency, and the guest experience.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
