F&B Shift Manager

Dufry Careers•New York, NY

5d•Onsite

About The Position

The Shift Manager I position at Pennsylvania Station, assists branch management in executing QSR or similar restaurant management operations. This role ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards. The MGRI uses prescribed policies and procedures to make management decisions. The Shift Manager I position as described falls under the Fair Labor Standards act as a Non-Exempt position. This position typically reports to the General Manager or zone leader within assigned location. The Shift Manager I position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor restaurant associates’ work activities during these different days and times. May serve as Manager on Duty (MOD) during assigned shifts, ensuring operational readiness, addressing escalated issues, and representing store leadership.

Requirements

Requires 2+ years of F&B and/or customer service experience
Requires minimum of 6 months of supervisory or lead experience in F&B or customer service environment
Basic math skills and cash handling experience
Knowledge of federal, state, and local safety and health standards, and procedures to comply with retail regulations
Experience with POS systems and F&B management software
Relevant product knowledge with ability to make customer recommendations, or ability to develop this expertise quickly after hire
Strong attention to detail, effective communication skills, and ability to maintain operational standards while supporting team performance during assigned shifts
Ability to speak, read, and comprehend instructions, correspondence, and policy documents while conversing comfortably with customers and providing excellent customer service

Responsibilities

Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion, or any other status change to the GM for associates within the unit
Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
Actively ensures all associates take all mandated rest breaks and meal periods
Ensures display areas are appropriately clean, stocked, and visually appealing
Ensures all equipment is in good working order
Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and always maintains proper security of cash
Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
Places orders for individual units, receives goods, processes invoices
Ensures that the company has most current contact information for all associates working in the restaurant