F&B Manager

Meskwaki Bingo Casino Hotel•Columbia Township, IA

2d•Onsite

About The Position

This role is responsible for providing optimal guest satisfaction, maximizing revenue, and minimizing costs by effectively managing and overseeing all aspects of convention sales-service, bars, and front-of-the-house (FOH) operations for various concessions including the Buffet, Luckys, Prime Cut, Food Arcade, and Bingo. The position involves leading marketing efforts, managing human resources, ensuring compliance with policies and procedures, and maintaining a clean and safe working environment. The F&B Manager will also be responsible for financial management, including budget preparation and cost reduction initiatives, and will report on various operational aspects to the F&B Director and other regulatory bodies.

Requirements

Must be at least 21 years of age.
Requires a high school diploma.
Ten (10) years of significant casino food & beverage management experience in a variety of large scale food venues including banquets.
Must be able to obtain a gaming license in accordance to the regulations established by the Sac & Fox Gaming Commission.
Must be able to deal with the general public, customers, Tribal officials and employees with tact and courtesy.
Must be able to perform work independently without supervision.
Must be able to read and interpret business records and statistic reports.
Must be able to compute and analyze all costs related to operations.
Must be able to analyze and interpret policies established by administrators.
Must be able to handle busy and stressful situations.
Must possess poise and tact.
Must be flexible with working hours and days off.
Must have good planning and organizational skills.
Must possess strong, professional written and verbal communication skills.
Must be NRA ServSafe certified or receive the certification within 6 months of acquiring this position.
Must be able to meet all internal supervisory or higher, training and education requirements.

Nice To Haves

Members of the Meskwaki Nation and other Native American Tribes who are qualified applicants are encouraged to apply and will be given preference in accordance to established procedures.

Responsibilities

Display willingness to meet time demands of responsibilities and be available during peak business periods.
Establish and maintain the highest-level customer service standards and promote responsible consumption of alcoholic beverages.
Encourage desired quality of food & beverage items served.
Professionally and effectively resolve customer complaints.
Lead marketing efforts to build restaurant, bar and convention business.
Document and report to F&B Director all incidents involving F&B employees and customers related to safety, security, service, products and performance.
Maintain relevant written shift summaries.
Assist in preparation of annual budgets and contribute to meeting/exceeding budget benchmarks.
Explain variations between actual revenue and costs to budgeted revenue and costs.
Present ideas to reduce costs, improve sales/customer satisfaction and employee performance.
Evaluate plans as directed and implement approved changes.
Perform human resource management tasks including interviewing, hiring, training, planning, assigning work, motivating, appraising performance, rewarding, disciplining, and resolving problems.
Comply with sales transaction processing and reporting procedures for various payment methods.
Adhere to Food & Beverage Variance Policy.
Comply with complimentary policies and procedures and issue non-gaming comps as needed.
Maintain sensitivity to comp budget.
Provide timely and accurate information and reports as directed by the F&B Director and regulatory bodies.
Maintain a clean and safe working environment.
Communicate and network effectively with all F&B employees, other departments, and outside representatives.
Safeguard and account for the assets of the owners.
Comply with and enforce all policies and procedures required by the F&B Department, the Company, the Sac & Fox Gaming Commission, and the National Indian Gaming Commission.
Monitor the casino environment and follow established safety and food sanitation procedures.
Work respectfully and effectively as part of the company team.
Display the highest standard of ethics in performance of all duties.
Report to work on time and as required in professional attire, display a high level of personal cleanliness and follow personal appearance standards.
Maintain staffing levels that support desired customer service and reflect optimal allocation of human resources.
Conduct departmental or shift meetings to resolve operational problems, review policies, provide marketing/promotions information and communicate significant changes.
Attend all required meetings and training sessions.
Maintain confidentiality.
Perform other job-related duties as assigned.