F&B Beverage Shift Manager

Resorts World Catskills • Village of Monticello, NY

2d • Onsite

About The Position

This role involves working as part of a cohesive management team, supporting each other's decisions and presenting a united front to staff. The Shift Manager acts as a role model to staff and junior managers, taking an active role in developing frequent diners by ensuring guest satisfaction and instilling this philosophy in employees. The position focuses on developing new ways to increase guest counts, ensuring effective recruitment, hiring, training, recognition, coaching, and counseling. The manager will work with the team to determine appropriate staffing levels, operating with an awareness of staffing trends, seasonal business changes, and other impacting factors. Key responsibilities include maximizing sales and optimizing profits through cost center management, staying abreast of the budget, and understanding budget variances. Maintaining high standards in security, safety, cleanliness, and sanitation is essential, as is maintaining the cleanliness and organization of the restaurant throughout each shift. The role requires positive communication about the restaurant, fostering an environment where people want to work, and operating collaboratively with other managers in terms of consistency, consensus, and flexibility. Other tasks as assigned will also be performed.

Requirements

• Must be 21 years or older
• Prior restaurant experience or related education
• Five (5) years of relevant experience with a minimum of three (3) years as a manager/supervisor in a high-volume Food & Beverage operation.
• Must have a NYS Food Handlers Permit
• Possesses an awareness of and remains alert to all aspects of the operation throughout the shift and knows where to be and when.
• Strong interpersonal and communication skills required
• Strong organizational skills and attention to detail required
• Demonstrates excellent communication and customer service skills
• Able to work independently and make the right decisions for the business
• Possesses a working knowledge of the POS system.
• Proficiency in: Opening and closing procedures, Running reports, Food knowledge, Beverage knowledge, Team Building and Employee Focus
• Demonstrates a profit mentality by setting goals, following through and meeting goals.
• Understands the acceptable levels of quality of our food and our beverages and as such to ensure that these products are ready for service every shift.
• Demonstrates the ability to run a quality operation with attention to detail, in particular paying attention to temperature, lighting, music levels and the overall ambiance of the restaurant.
• Understands the importance of employees and interacts with them in a mutually respectful and friendly manner.

Nice To Haves

• High school diploma or G.E.D preferred

Responsibilities

• Works as a member of a cohesive management team that supports each other’s decisions and presents a united front to the staff.
• Functions as a role model to staff as well as to junior managers.
• Takes an active role in developing frequent diners through vowing to do whatever is necessary to ensure the return of every guest and to instill this philosophy in every employee.
• Develops new ways to increase guest counts.
• Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout the departments.
• Works with the management team to determine appropriate staffing levels.
• Operates with an awareness of staffing trends, upcoming seasonal business changes, and any other events, or issues which may have an impact on business, is essential.
• Works towards maximizing sales and optimizing profits through the management of all cost centers.
• Remains abreast of the budget and understand the reasons behind why the budgeted targets were or were not met.
• Maintains high standards in all areas of security, safety, cleanliness and sanitation are essential.
• Maintains the cleanliness and organization of the restaurant throughout each shift.
• Communicates positively about the restaurants and has an attitude of success.
• Creates an environment where people want to work and feel comfortable working.
• Operates well with other managers, in terms of consistency, consensus on issues and flexibility.
• Performs other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED