F&B Shift Manager

Avolta•New York, NY

1d•$24 - $27•Onsite

About The Position

The Shift Manager I position at Port Authority Bus Terminal assists branch management in executing QSR or similar restaurant management operations. The role ensures the restaurant is clean, ready for business, appropriately staffed, and operating to high standards, using prescribed policies and procedures to make management decisions. The Shift Manager supervises day-to-day associate activities, supports staffing and scheduling, and helps maintain service, safety, wellness, cash-handling, and operational standards. The role may serve as Manager on Duty during assigned shifts, ensuring operational readiness, addressing escalated issues, and representing store leadership. It is a non-exempt position and typically reports to the General Manager or zone leader. The schedule is varied and rotating, with on-site work across different operating days and hours, including opening shifts, busy dayparts, and closing shifts.

Requirements

At least 2 years of food and beverage and/or customer service experience.
At least 6 months of supervisory or lead experience in a food and beverage or customer service environment.
Basic math skills and cash-handling experience.
Knowledge of federal, state, and local safety and health standards and procedures for complying with retail regulations.
Experience with POS systems and food and beverage management software.
Relevant product knowledge and the ability to make customer recommendations, or the ability to develop this expertise quickly after hire.
Strong attention to detail and effective communication skills.
Ability to maintain operational standards while supporting team performance during assigned shifts.
Ability to speak, read, and comprehend instructions, correspondence, and policy documents, and converse comfortably with customers while providing excellent customer service.

Responsibilities

Complete opening, daily, and closing procedures and checklists in accordance with company policies and procedures.
Assist the AGM/GM in supervising day-to-day associate activities within assigned restaurants or points of sale.
Participate in interviews and provide the GM with input and recommendations concerning hiring, termination, advancement, promotion, and other associate status changes.
Assign work tasks and activities, participate in preparing schedules, and ensure all shifts are covered.
Ensure associates take all mandated rest breaks and meal periods.
Ensure display areas are clean, stocked, and visually appealing.
Ensure equipment is in good working order.
Operate the cash register and void transactions as needed while following cash-handling policies and maintaining cash security.
Monitor compliance with wellness and safety procedures, promote awareness, and report safety concerns to the GM.
Understand and perform health and safety activities specified in the Manager’s Guide to Associate Health and Safety.
Place orders for individual units, receive goods, and process invoices.
Ensure current contact information is maintained for all restaurant associates.
When assigned as Manager on Duty, ensure operational readiness, address escalated issues, and represent store leadership.