F&B Server Assistant - Part Time-1

PGA Golf Club•Port St Lucie, FL

About The Position

The Server Assistant maintains an organized dining room, including its flow, cleanliness, and appearance, and attends to dining room, banquet areas, the clubhouse, and patrons in a positive and professional manner. The role represents the PGA of America professionally and supports à la carte service staff and banquet events throughout the dining experience. The position has no supervisory responsibilities. The Server Assistant provides attentive customer service, helps guests promptly, and supports servers with food running, pre-bussing, water and coffee service, and table maintenance. The role also sets up, breaks down, clears, cleans, resets, and restocks tables and service areas; maintains side stations and supplies; and helps seat guests and deliver food according to seating charts. Employees attend pre-shift meetings, follow daily task checklists, and remain knowledgeable about menus, specials, seating charts, and venues. The job requires a valid Food Handlers Certificate and Restaurant Compliance Solutions (RCS) certification. Employees need the ability to use an iPad with the POS system when hosting guests with dinner reservations, along with basic reading, writing, communication, mathematical, and practical problem-solving abilities. Frequent standing and walking, and daily lifting of up to 25 pounds, are required. The position offers flexible hours, including days, nights, and weekends.

Requirements

Less than a high school education and up to one month of related experience or training, or an equivalent combination of education and training.
Valid Food Handlers Certificate.
Restaurant Compliance Solutions (RCS) certification.
Ability to use an iPad with the POS system to seat guests with dinner reservations.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple sentences.
Ability to apply concepts such as fractions, percentages, and ratios to practical situations.
Ability to solve practical problems and interpret written, oral, diagrammed, or scheduled instructions.
Ability to collaborate harmoniously with others, respond positively to instructions and procedures, and maintain productive working relationships.
Ability to meet customer expectations, act with the customer in mind, and maintain effective customer relationships.
Frequent standing and walking and daily lifting of up to 25 pounds.

Responsibilities

Assist à la carte service staff and banquet events throughout the dining experience.
Provide quality customer service, anticipate guest needs, and ensure guests are promptly attended to.
Assist servers with running food, pre-bussing, water service, table maintenance, and coffee service.
Set up, break down, clear, and clean dining room tables and chairs and maintain a clean dining environment.
Remove dirty dishes and glassware and take them to the designated kitchen or dish pit.
Reset and restock tables and service areas according to standards while maintaining a safe and sanitary work environment.
Keep side stations filled, restock small wares and condiments, and polish and roll silverware.
Seat guests and run food as needed according to seating charts.
Attend pre-shift meetings and be responsible for pertinent daily information.
Use a checklist as a guide for completing daily tasks.
Greet, seat, and offer water to new guests promptly.
Maintain knowledge of menus, specials, seating charts, and venues.