F&B Server Assistant - Part Time-1

PGA of America•Port Saint Lucie, FL

About The Position

The Server Assistant maintains an organized dining room with regard to flow, cleanliness, and appearance, and attends to the dining room, banquet areas, clubhouse, and patrons in a positive and professional manner. The role represents the PGA of America professionally and supports à la carte service staff and banquet events throughout the dining experience. The position has no supervisory responsibilities. The assistant helps provide attentive customer service by anticipating guest needs, greeting and seating new guests, offering water, and ensuring guests are promptly attended to. Duties include running food, pre-bussing, water and coffee service, maintaining tables, setting up and breaking down dining areas, clearing dishes and glassware, and resetting and restocking tables and service areas. The assistant also maintains side stations, polishes and rolls silverware, follows daily task checklists, attends pre-shift meetings, and learns menus, specials, seating charts, and venues. The role requires frequent standing and walking and daily lifting of up to 25 pounds. Employees must hold a valid Food Handlers Certificate and Restaurant Compliance Solutions (RCS) certification. The employer states that reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Requirements

Less than high school education and up to one month of related experience or training, or an equivalent combination of education and training.
Ability to use an iPad with the POS system to seat guests with dinner reservations when hosting.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple sentences; and deal with problems involving several concrete variables in standardized situations.
Ability to apply concepts such as fractions, percentages, and ratios to practical situations.
Ability to solve practical problems involving concrete variables with limited standardization and interpret written, oral, diagram, or schedule-based instructions.
Ability to work harmoniously with others, respond positively to instructions and procedures, and maintain productive working relationships.
Ability to meet customer expectations, use firsthand customer information to improve products and services, act with the customer in mind, and build effective, trusting relationships.
Valid Food Handlers Certificate.
Restaurant Compliance Solutions (RCS) certification.
Frequent standing and walking and daily lifting of up to 25 pounds.

Responsibilities

Assist à la carte service staff and banquet events throughout the dining experience.
Provide quality customer service, anticipate guest needs, and ensure guests are promptly attended to.
Assist servers with running food, pre-bussing, water service, table maintenance, and coffee service.
Set up, break down, clear, and clean dining room tables and chairs, maintaining a clean dining environment.
Remove dirty dishes and glassware from the dining room and take them to the designated kitchen or dish pit.
Reset and restock tables and service areas according to standards while maintaining a safe and sanitary work environment.
Keep side stations filled; restock small wares and condiments; polish and roll silverware.
Seat guests and run food as needed according to seating charts.
Attend pre-shift meetings and be responsible for pertinent daily information.
Follow a checklist to complete daily tasks.
Greet and seat new guests and offer water.
Be knowledgeable about menus, specials, seating charts, and venues.
Represent the PGA of America in a professional manner.