F&B Reservations Supervisor

The Boca Raton • Boca Raton, FL

1d

About The Position

The F&B Reservations Supervisor provides exceptional guest service by managing restaurant reservations efficiently and accurately. The role requires strong communication and organizational skills, attention to detail, and coordination with restaurant and service teams to deliver a smooth, welcoming experience from initial contact through seating. The supervisor manages reservation requests and records, communicates guest preferences and changes to restaurant teams, assists with waitlists and guest concerns, supports the host stand and host training, and assists the Special Events team as needed. The position reports to the F&B Operations Manager and regularly interacts with hotel guests, members, restaurant management, hosts, service teams, and external partners. Flexibility to work various shifts, including evenings, weekends, and holidays, is required.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency with reservation systems such as SevenRooms, OpenTable, or Resy.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Professional demeanor, strong organizational skills, and a guest-focused attitude.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Ability to meet the physical requirements, including lifting up to 50 lbs. and frequent lifting and carrying of objects weighing up to 25 lbs., as well as significant walking or standing and reaching, handling, feeling, talking, hearing, and seeing.

Nice To Haves

• Additional education in hospitality or a related field.
• Prior experience in reservations, guest services, or hospitality.

Responsibilities

• Manage and coordinate reservations across all F&B outlets, ensuring accuracy and timely updates in SevenRooms.
• Handle incoming reservation requests by phone, email, and online channels promptly and professionally.
• Communicate guest preferences, special requests, and dietary restrictions to appropriate restaurant teams.
• Maintain accurate records of reservations, cancellations, family-style menus, and no-shows.
• Provide restaurant management with real-time updates on guest arrivals, expected delays, and changes in party size.
• Assist with waitlists during peak periods to maximize seating efficiency.
• Resolve guest reservation inquiries and concerns courteously and professionally.
• Collaborate with Front of House staff and management to support seamless guest experiences.
• Assist the Special Events team with tasks as needed to support F&B operations.
• Participate in training sessions, staff meetings, BEO meetings, forecast meetings, leadership meetings, and departmental initiatives as required.
• Assist with onboarding and ongoing training for hosts, and support the host stand when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED