F&B Red Sky Host/Cashier PT

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

5d•Onsite

About The Position

The F&B Red Sky Host/Cashier performs a dual role as a cashier and host, with the assigned duties varying according to business needs. The position welcomes guests, processes payment for meals, and seats guests promptly by rotating server stations fairly and consistently. The team member is expected to maintain a positive demeanor and provide friendly, attentive, professional service. The role includes processing food and beverage sales through a POS system; handling cash, credit cards, coupons, and house accounts; providing information about menus, promotions, programs, and gaming options; and maintaining a clean, sanitized, orderly work area. The position also requires compliance with applicable laws, gaming regulations, company procedures, currency transaction reporting requirements, and anti-money-laundering policies. Other duties may be assigned, and responsibilities may change based on organizational needs.

Requirements

High school diploma or GED.
Strong written and oral communication skills in English.
Ability to work independently with minimal supervision.
Ability to maintain effective relationships with leadership, managers, and staff.
Ability to work under pressure in a fast-paced, stressful environment and manage multiple deadlines and tasks.
Strong critical-thinking, analytical, organizational, and guest-service skills.
Ability to perform basic arithmetic, including addition, subtraction, multiplication, and division.
Ability to define problems, collect data, establish facts, and draw conclusions.
Ability to understand complex instructions and material.
Ability to establish and maintain professional relationships with people from varying social and cultural backgrounds and with coworkers at all levels.
Ability to work effectively with others and demonstrate teamwork.
Ability to maintain confidentiality and follow established casino guest-service programs.
Ability to stand, sit, walk, push, pull, bend, reach, talk, listen, and concentrate for extended or prolonged periods.
Vision abilities including close, distance, and peripheral vision and depth perception.
Ability to communicate effectively in person or using telecommunications equipment.
Hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator.
Ability to occasionally lift and/or move up to 30 pounds.
Ability to obtain and retain a KTTT Gaming Commission License, including passing the required background check, and keep required documents current and valid.
Authorization to work in the United States.
At least 18 years of age.
Access to reliable transportation for commuting to and from work.
Compliance with the KLEC handbook, internal policies and procedures, and gaming regulations.
Participation in the tip-reporting program.

Nice To Haves

Gaming industry experience.
Cash-handling experience.
Guest-service experience.
Spanish or other language skills.

Responsibilities

Comply with applicable Tribal, Federal, and other laws, gaming regulations, and company policies and procedures.
Provide high standards of guest service by listening and responding to guest and team-member concerns and questions.
Greet guests and provide quick, attentive, friendly, and professional service.
Seat guests promptly, rotate server stations fairly, communicate approximate wait times, and anticipate guest needs.
Process food and beverage orders and purchases through the POS system.
Accurately and promptly process sales transactions, provide receipts when required, and collect payment for products sold.
Handle cash accurately, prepare bank slips, verify and enter coupons, promotions, and house accounts, and balance cash drawers and other payment records at the end of each shift.
Submit balanced cash drawers, credit cards, coupons, and house accounts to Cage in a clearly sealed bag with required information.
Promptly and professionally address guest issues and communicate problems and concerns to management.
Provide information about menus, promotions, programs, gaming options, and food and beverage choices.
Maintain a clean, sanitized, orderly work environment and follow sanitation, health, and safety procedures.
Use required personal protective equipment and operate and maintain equipment and utensils according to guidelines and safety procedures.
Restock required items before the end of each shift.
Maintain a professional appearance and courteous, friendly attitude toward guests and team members.
Promote company core values and MAD skills and protect confidential information.
Attend and satisfactorily complete assigned training.
Monitor compliance with currency transaction reporting, Title 31, IRS reporting, and anti-money-laundering requirements; maintain MTL, MIL, CTR, and SAR records as needed.
Perform other duties as assigned.