F&B Riverbend Cashier PT

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

6d•Onsite

About The Position

The F&B Riverbend Cashier processes transactions for internal and external guests while maintaining a positive demeanor and pleasant attitude. The role provides guest service, processes food and beverage orders and purchases through a POS system, handles cash and other payment methods, and maintains accurate shift records. The cashier may also assemble or prepare food and beverage items and is responsible for presenting products attractively and keeping the work area clean, sanitized, orderly, and properly stocked. The position requires compliance with applicable Tribal, Federal, and other laws; gaming regulations; property policies and procedures; responsible alcohol service requirements; Title 31; and Anti-Money Laundering requirements. The cashier must maintain a professional appearance, protect confidential information, complete assigned training, and perform other duties as assigned. Duties may change based on organizational needs or at the Director’s discretion. The role is performed on the casino floor and in a normal office setting, with frequent public contact, walking and standing, exposure to smoke and varying noise and lighting, and possible extended hours or irregular shifts, including nights, weekends, and holidays. Travel may be required. The team member must obtain and retain a KTTT Gaming Commission License, authorize employment in the United States, be at least 18 years old, have reliable transportation, comply with applicable policies and regulations, and participate in the tip reporting program.

Requirements

High school diploma or GED.
Strong written and oral communication skills in English.
Ability to work independently with minimal supervision and maintain effective relationships with management and staff.
Ability to work under pressure in a fast-paced, stressful environment, meet multiple deadlines, and multitask.
Strong critical-thinking, analytical, organizational, and guest-service skills; positive attitude.
Ability to add, subtract, multiply, and divide in all units of measure; define problems, collect data, establish facts, and draw conclusions; and understand complex instructions and material.
Ability to establish and maintain professional relationships with people from varied social and cultural backgrounds and with coworkers at all levels; work effectively as part of a team; maintain confidentiality; and comply with established casino guest-service programs.
Ability to stand, sit, walk, push, pull, and bend for extended periods; reach with hands and arms; communicate and listen regularly; and concentrate for prolonged periods.
Vision abilities including close, distance, and peripheral vision and depth perception; ability to communicate in person or using telecommunications equipment; and hand-eye coordination and manual dexterity to operate a keyboard, touchscreen display, telephone, and calculator.
Ability to occasionally lift and/or move up to 30 pounds.
Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of the required background check, and keep required documents current and valid.
Must be authorized to work in the United States, at least 18 years old, and have reliable transportation to commute to and from work.
Must comply with the KLEC handbook, internal policies and procedures, and gaming regulations, and participate in the tip reporting program.

Nice To Haves

Gaming industry experience preferred.
Cash-handling experience preferred.
Guest-service experience preferred.
Spanish or other language skills are a plus.
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native Americans receive preference.

Responsibilities

Comply with applicable Tribal, Federal, and other laws, gaming regulations, and company policies and procedures.
Listen and respond appropriately to guest and team member concerns and questions, and provide high standards of guest service.
Greet guests and efficiently process food and beverage orders and purchases through the POS system.
Accurately and promptly process sales, provide receipts when required, and collect funds for products sold.
Follow requirements for the service and sale of alcoholic beverages, check identification for guests who appear under 30, and help prevent intoxication and disorderly conduct.
Handle guest issues professionally and promptly communicate problems and concerns to management.
Maintain knowledge of menus, promotions, programs, and gaming options, and provide information and suggestions to guests.
Handle cash accurately, prepare bank slips, and properly verify and enter coupons, promotions, and house accounts.
As needed, assemble or prepare food and beverage items and ensure products are visually appealing.
Maintain a clean, sanitized, orderly work area; follow sanitation and safety procedures; use required protective equipment; and operate and maintain equipment and utensils according to guidelines.
Restock required items within the allocated time before the end of each shift.
Balance cash drawers, credit cards, coupons, and house accounts, and submit them to Cage in a clearly sealed bag with required information at shift end.
Maintain a neat, professional appearance and a courteous, friendly attitude toward guests and team members.
Demonstrate and promote KLECH core values and MAD skills.
Safeguard confidential information entrusted to the position.
Attend and satisfactorily complete required training.
Comply with Title 31 and property Anti-Money Laundering requirements.
Perform other duties as assigned.