F&B Applebee

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

7d•Onsite

About The Position

The Dining Room Attendant assists service staff in maintaining the cleanliness and sanitation of guest dining areas and restaurant beverage stations. When necessary, the attendant may work as a cashier to cover breaks or an entire shift. The role requires a positive demeanor and pleasant attitude toward guests and team members, as well as attentive, professional guest service. The attendant must comply with applicable tribal, federal, and other laws and gaming regulations, along with Kickapoo Lucky Eagle policies and procedures. The position also involves protecting confidential information, completing assigned training, and monitoring compliance with currency transaction reporting, Title 31, IRS reporting, and anti-money-laundering requirements. Duties may change based on organizational needs, and other duties may be assigned. The position works on the casino floor and in a normal office setting, with frequent walking and standing in a smoke-filled environment and frequent contact with the public. The environment is temperature controlled, with varying noise levels and possible exposure to high noise, varied lighting, difficult guests, and stressful conditions. Extended hours and irregular shifts, including nights, weekends, and holidays, may be required. Travel may be required to perform essential functions.

Requirements

High school diploma or GED preferred.
Restaurant experience preferred.
Guest service experience preferred.
Strong written and oral communication skills in English.
Ability to work independently with minimal supervision.
Ability to maintain effective relationships with the General Manager, Directors, Managers, and staff.
Ability to work under pressure in a fast-paced, stressful environment; meet multiple deadlines and multitask.
Strong critical-thinking, analytical, and guest-service skills; positive attitude and strong organizational qualities.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to define problems, collect data, establish facts, and draw conclusions.
Ability to understand complex instructions and material.
Ability to establish and maintain professional relationships with people of varying social and cultural backgrounds and coworkers at all levels.
Ability to work effectively with others and demonstrate teamwork.
Ability to maintain confidentiality and comply with established casino guest-service programs.
Must obtain and retain a KTTT Gaming Commission License, including successful completion of the required background check, and keep all documents current and valid.
Must be authorized to work in the United States and at least 18 years of age.
Must have reliable transportation to and from work.
Must comply with the KLEC handbook, internal policies and procedures, and gaming regulations.
Must participate in the tip-reporting program.
Must be able to stand, sit, walk, push, pull, and bend for extended periods; reach with hands and arms; talk and listen regularly; and concentrate for prolonged periods.
Must have close, distance, and peripheral vision and depth perception.
Must communicate effectively in person or using telecommunications equipment and have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator.
Must occasionally lift and/or move up to 30 pounds.
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native Americans receive preference.

Nice To Haves

Spanish or other language skills are a plus.

Responsibilities

Comply with applicable tribal, federal, and other laws and gaming regulations, as well as Kickapoo Lucky Eagle policies and procedures.
Provide high standards of guest service by listening and responding appropriately to guest and team member concerns and questions.
Wipe tables and seats with sanitized cloths, replace dirty tablecloths, and set and maintain tables with clean linen, condiments, and silverware.
Scrape and stack dirty dishes and carry dishes and tableware to the kitchen for cleaning.
Clean and polish counters, shelves, walls, furniture, and equipment in food service areas; sweep, mop, or vacuum floors.
Make coffee and refill dispensers; replenish clean linen, silverware, glassware, and dishes in assigned areas.
Supply service bars with missing food items, beverages, or utensils and assist guests with requests for items such as ice water, milk, butter, condiments, utensils, and tableware.
Transfer food, supplies, and dishes between food venues using carts; run errands and deliver food orders to offices.
Greet guests and provide quick, attentive, friendly, and professional service while maintaining a positive demeanor.
Handle guest issues promptly and professionally and communicate problems and concerns to management.
Maintain knowledge of and provide guests with information about menus, promotions, programs, and gaming options such as Slots, Poker, and Bingo.
Work as a cashier when necessary, including taking a till from the Cage and turning it in at the end of the shift.
Balance and submit cash-equivalent slips with an attached balance sheet to the Revenue Audit drop box when performing cash-handling duties.
Demonstrate and promote KLECH core values and MAD skills.
Manage and maintain the security of confidential information entrusted to the position.
Attend and satisfactorily complete required training.
Monitor compliance with federal currency transaction reporting, Title 31, IRS Currency Transaction Reports, and property anti-money-laundering policies; maintain accurate MTL, MIL, CTR, and SAR as needed.
Perform other duties as assigned.