F&B Applebee

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

5d•Onsite

About The Position

The Server provides an excellent dining experience to guests in casino restaurants and food venues by maintaining food and beverage knowledge and delivering professional, attentive guest service. The position requires a positive demeanor and pleasant attitude toward guests and team members, compliance with applicable laws and casino policies, and protection of confidential information. The Server may also perform beverage-server or cashier duties when needed, including applicable money-handling responsibilities. Duties may change based on organizational needs, and other duties may be assigned.

Requirements

High school diploma or GED is preferred.
Must be able to obtain and maintain a current TABC seller/server certification.
Strong written and oral communication skills in English.
Ability to work independently with minimal supervision and maintain effective working relationships with management and staff.
Ability to work under pressure in a fast-paced, stressful environment, meet multiple deadlines, and multitask.
Strong critical-thinking, analytical, organizational, and guest-service skills; positive attitude.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to define problems, collect data, establish facts, and draw conclusions.
Ability to understand complex instructions and material.
Ability to establish and maintain professional relationships with people from varying social and cultural backgrounds and with coworkers at all levels; work effectively as part of a team; maintain confidentiality; and follow casino guest-service programs.
Must obtain and retain a KTTT Gaming Commission License, including successful completion of the required background check, and keep required documents current and valid.
Must be authorized to work in the United States and at least 18 years of age.
Must have reliable transportation to and from work and participate in the tip-reporting program.
Must comply with the KLEC handbook, internal policies and procedures, and gaming regulations.
Ability to stand, sit, walk, push, pull, and bend for extended periods; reach with hands and arms; talk and listen regularly; and concentrate for prolonged periods.
Required vision abilities include close, distance, and peripheral vision and depth perception; must be able to communicate in person or by telecommunications equipment.
Must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator.
Occasionally lift and/or move up to 30 pounds.
Able to work extended hours and irregular shifts, including nights, weekends, and holidays, and to perform under pressure and work long hours in stressful conditions.
May be exposed to smoke, varying and high noise levels, multiple types of lighting, difficult guests or staff, and travel required to perform job functions.

Nice To Haves

Restaurant or server experience is preferred.
Gaming industry experience is preferred.
Spanish or other language skills are a plus.
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Responsibilities

Comply with applicable Tribal, Federal, and other laws, gaming regulations, and Kickapoo Lucky Eagle Casino policies and procedures.
Listen and respond appropriately to guest and employee concerns and questions, and provide friendly, attentive, professional service.
Greet guests at assigned stations, answer menu questions, recommend food items, and maintain knowledge of menu offerings and specials.
Observe guests, anticipate their needs, complete assigned steps of service, and periodically check that service needs are met.
Serve requested food and beverages, promptly pick up and deliver ordered food when available, and maintain supplies and beverage stations.
Keep assigned stations clean and organized; set and maintain tables with clean linens, condiments, and silverware; clean and sanitize dining areas and equipment; and sweep, mop, or vacuum floors as needed.
Remove dirty dishes and tableware without inconveniencing guests, and carry dishes and tableware to the kitchen for cleaning.
Make coffee and fill dispensers.
Accurately record sales in the point-of-sale system and collect guest payments as required.
Ensure food quality and presentation meet or exceed guest expectations.
When acting as a beverage server or cashier, perform the duties and meet the requirements associated with those roles; take out and return the till, and balance and submit cash-equivalent slips with the balance sheet as required.
Maintain a professional, tidy appearance and communicate positively and respectfully with internal and external guests.
Demonstrate and promote KLECH core values and MAD skills.
Manage and maintain the security of confidential information entrusted to the position.
Attend and satisfactorily complete required training.
Monitor compliance with currency transaction reporting, Title 31, IRS reporting, and established anti-money-laundering policies; maintain accurate MTL, MIL, CTR, and SAR records as needed.
Perform other duties as assigned.