F&B Applebee

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

6d•Onsite

About The Position

Oversee the shift while on duty to create a pleasant dining and beverage experience and ensure guest satisfaction. Maintain a positive demeanor and pleasant attitude toward guests and team members. The position supervises front-line restaurant team members, coordinates daily operations and staffing, supports training and administrative functions, and helps ensure venues are stocked, clean, and compliant with health, sanitation, gaming, and financial-reporting requirements. Duties may change based on organizational needs, and other duties may be assigned.

Requirements

High school diploma or GED.
Ability to obtain and maintain a current TABC (seller/server) certification.
Strong written and oral communication skills in English.
Ability to work independently with minimal supervision.
Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors, and staff.
Ability to work under pressure in a fast-paced, stressful environment, meet multiple deadlines, and multitask.
Strong critical-thinking, analytical, and guest-service skills; positive attitude; organizational and leadership qualities.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to define problems, collect data, establish facts, and draw conclusions.
Ability to understand complex instructions and material.
Ability to establish and maintain professional relationships with people from varying social and cultural backgrounds and with coworkers at all levels.
Ability to work effectively with individuals and demonstrate leadership and team-building skills with empathy and enthusiasm.
Ability to maintain confidentiality and comply with established casino guest-service programs.
Must obtain and retain a KTTT Gaming Commission License, including successfully completing the required background check, and keep all required documents current and valid.
Must be authorized to work in the United States and at least 18 years of age.
Must have reliable transportation to commute to and from work and comply with the KLEC handbook, internal policies and procedures, and gaming regulations.
Physical ability to stand, sit, walk, push, pull, climb, bend for extended periods, reach, talk, and listen; concentrate for prolonged periods; communicate in person or using telecommunications equipment; and operate a keyboard, touch-screen display, telephone, and calculator.
Vision abilities including close, distance, peripheral vision, and depth perception.
Frequently lift and/or move up to 30 pounds.

Nice To Haves

One year of experience in both restaurant and beverage operations.
Cash-handling experience.
Gaming-industry experience.
Spanish or other language skills.
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native Americans receive preference.

Responsibilities

Ensure compliance with applicable Tribal, federal, and other laws, gaming regulations, and Kickapoo Lucky Eagle policies and procedures.
Promote high standards of guest service by listening and responding to guest and team-member concerns and questions.
Supervise day-to-day activities, including planning, assigning, and delegating responsibilities to restaurant front-line team members.
Assist with annual team-member performance reviews, scheduling, and administrative functions as directed.
Assist with and track the cigarette vending machine inventory program.
Assist with correcting and/or approving time cards.
Periodically check with guests to ensure their service needs are met.
Serve requested food and/or beverages and ensure supplies are maintained and venues are properly stocked.
Maintain adequate staffing levels and cover shifts when team members are unable to report to work.
Assist in training front-of-house personnel and cover breaks when necessary.
When working in a cash-handling capacity, perform applicable cashier/bartender duties; take out and return the till, and balance and submit cash-equivalent slips with the balance sheet to the Revenue Audit drop box.
Help clean and stock outlets and maintain clean tables and beverage service stations.
Inspect front-of-house areas to ensure they are swept, mopped, sanitized, and that equipment is clean and organized; when necessary, check that bars are clean and items are in their designated places.
Assist with checking in and storing delivered products.
Check out keys to open and close bars and cigarette-machine keys when machines have problems.
Ensure all areas are cleaned and sanitized before each shift closes; maintain and enforce health department guidelines and sanitation practices.
Handle guest issues promptly and professionally and communicate problems and concerns to department managers.
Demonstrate and promote KLECH core values and MAD skills.
Manage and maintain the security of confidential information entrusted to the position.
Attend and satisfactorily complete required training.
Monitor compliance with federal currency transaction reporting, Title 31, IRS Currency Transaction Reports, and property Anti-Money Laundering policies; maintain accurate MTL, MIL, CTR, and SAR records as needed.
Perform other duties as assigned.