F&B Outlet Manager

The Brown Palace Hotel & Spa • Denver, CO

5d • $60,000 - $65,000

About The Position

The Food & Beverage Manager assists in coordinating, supervising, and directing all aspects of the food and beverage outlet’s operations while maintaining profitability, high-quality products, and strong service levels. The role promotes business, works to reduce employee turnover, maintains revenue and payroll budgets, and meets productivity goals while preserving quality. The manager also oversees daily outlet operations, supervises and trains staff, supports guest satisfaction, and ensures compliance with applicable laws, regulations, and company standards.

Requirements

• Communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, courteous, friendly, and service-oriented manner.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Attend required hotel meetings and trainings and participate in manager-on-duty coverage as required.
• Maintain regular attendance as required by scheduling and the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including wearing a nametag.
• Comply with company standards and regulations to support safe and efficient hotel operations.
• Handle problems effectively, including anticipating, preventing, identifying, and resolving them.
• Understand and evaluate complex information and data from various sources to meet objectives.
• Maintain confidentiality and a warm, friendly demeanor.

Responsibilities

• Oversee all aspects of the outlet’s daily operations and supervise outlet personnel.
• Respond to guest complaints promptly and ensure overall guest satisfaction.
• Coordinate with other food and beverage managers and keep them informed of issues; keep the immediate supervisor informed of matters requiring attention.
• Assist in coordinating and monitoring loss prevention in the outlet.
• Prepare and submit required reports on time, including wage progress, payroll, revenue, employee schedules, and quarterly action plans.
• Monitor service quality, assist with menu planning and preparation, and be visible on the floor to support staff during meal periods.
• Ensure compliance with liquor laws, health and sanitation regulations, standard operating procedures, and requisition procedures.
• Conduct staff performance reviews and ensure employees are trained on standard operating procedures and technical job tasks.
• Participate in or conduct departmental and hotel training, including CARE and One to One.
• Interview candidates for front-of-house food and beverage positions and follow hiring approval standards.
• Complete tip reporting.
• Understand, implement, and monitor applicable corporate promotions and outlet standards, including buffet and three-meal concepts.
• Attend required hotel meetings and training, participate in manager-on-duty coverage as required, maintain regular attendance and personal appearance, and perform other duties requested by management.
• Promote productivity, identify problem areas, and help implement solutions while maintaining confidentiality and safe, efficient hotel operations.

Benefits

• Medical insurance with three pricing tiers for eligible full-time associates
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law
• Travel discounts at company hotels

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed