F&B Outlet Manager

Highgate Hotels • Denver, CO

3d

About The Position

The Food & Beverage Manager is responsible for assisting in coordinating, supervising, and directing all aspects of the food and beverage outlet’s operations while maintaining profitability and high-quality products and service. The role promotes business, works to reduce employee turnover, maintains revenue and payroll budgets, and meets productivity targets while keeping quality high. The position also oversees daily outlet operations, staff, guest satisfaction, compliance, reporting, training, and service quality.

Requirements

• Communicate effectively, verbally and in writing, with employees and guests at all levels.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Handle problems effectively by anticipating, preventing, identifying, and solving them.
• Understand and evaluate complex information and data from various sources to meet objectives.
• Maintain confidentiality of information.
• Maintain a warm, friendly, attentive, courteous, and service-oriented demeanor.
• Comply with Highgate Hotel standards and regulations to support safe and efficient operations.
• Maintain regular attendance as required by scheduling and hotel needs.
• Maintain high standards of personal appearance and grooming, including wearing a nametag.

Responsibilities

• Oversee all aspects of the outlet’s daily operation and supervise outlet personnel.
• Respond to guest complaints in a timely manner and ensure overall guest satisfaction.
• Coordinate with other F&B managers and keep the immediate supervisor informed of problems or matters requiring attention.
• Assist in coordinating and monitoring Loss Prevention activities in the outlet.
• Prepare and submit required reports on time, including wage progress, payroll, revenue, employee schedules, and quarterly action plans.
• Monitor the quality of service in the F&B outlet.
• Assist with menu planning and preparation.
• Ensure compliance with local liquor laws, health and sanitation regulations, outlet SOPs, and requisition procedures.
• Remain visible on the floor and assist staff during each meal period.
• Conduct staff performance reviews according to Highgate Hotel standards.
• Train employees on SOPs and technical job tasks, and participate in or conduct departmental and hotel training.
• Interview candidates for front-of-house F&B positions and follow hiring approval standards.
• Complete tip reporting.
• Understand, implement, and monitor applicable corporate promotions, including buffet and three-meal concept standards.
• Attend required hotel meetings and training, and participate in Manager on Duty coverage as required.
• Maintain regular attendance, personal appearance, grooming, and compliance with hotel standards.
• Maximize productivity, identify problem areas, and help implement solutions.
• Perform other duties as requested by management.

Benefits

• Medical insurance, with three pricing tiers of medical coverage referenced for eligible full-time associates
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave
• Personal leave, medical leave, and military leave in accordance with applicable law
• Travel discounts at Highgate hotels

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed