F&B Outlet Manager - The Americano
About The Position
The Outlet Manager oversees the daily operations of The Americano restaurant and bar at InterContinental Buckhead Atlanta. The role is responsible for delivering an exceptional guest experience while advancing operational excellence, colleague engagement, and financial performance. The manager leads front-of-house operations, develops the Food & Beverage team, and upholds the service standards of a luxury InterContinental property and IHG's True Hospitality philosophy. The position calls for extensive beverage and wine expertise and a passion for sophisticated dining and drinking experiences. The manager is expected to maintain a visible leadership presence during service periods, including evenings, weekends, and holidays. The role also supports special events, VIP experiences, and hotel-wide Food & Beverage initiatives. IHG describes opportunities for professional development, career growth, and connections across its global luxury hospitality brand.
Requirements
- Minimum of 3–5 years of progressive Food & Beverage management experience in an upscale restaurant, luxury hotel, or fine dining environment.
- Extensive knowledge and experience in beverage operations, including wine, spirits, cocktails, and beer.
- Strong wine knowledge and the ability to guide guests and colleagues through wine selections, pairings, and tasting profiles.
- Proven experience managing a high-volume restaurant and bar operation.
- Strong financial acumen, including experience with labor management, budgeting, inventory control, and cost management.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to train, coach, and develop a diverse hospitality team.
- Knowledge of luxury service standards and exceptional guest experience principles.
- Must possess a valid ServSafe Alcohol certification or be willing to obtain certification.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
Nice To Haves
- Sommelier certification or formal wine education.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
Responsibilities
- Lead and oversee the daily operations of The Americano restaurant and bar, ensuring consistent, exceptional service.
- Maintain Forbes and InterContinental luxury service standards and uphold IHG's True Hospitality philosophy.
- Create a culture of accountability, teamwork, and continuous improvement.
- Manage scheduling, labor costs, payroll, and departmental expenses in alignment with financial goals.
- Monitor restaurant sales, guest satisfaction, and key performance indicators.
- Ensure compliance with health, safety, sanitation, and alcohol service regulations.
- Collaborate with Culinary and Food & Beverage leadership to maintain seamless restaurant operations.
- Oversee inventory management for food, beverages, wine, spirits, and supplies.
- Develop and maintain strong relationships with guests, colleagues, and vendors.
- Address guest concerns promptly and professionally, ensuring service recovery and guest satisfaction.
- Support menu knowledge training and ensure colleagues understand food, wine, spirits, and cocktail offerings.
- Drive beverage revenue through upselling, promotions, wine programming, and elevated guest engagement.
- Assist with special events, VIP experiences, and hotel-wide Food & Beverage initiatives.
- Maintain a visible leadership presence during service periods, including evenings, weekends, and holidays.
- Train, coach, and develop the hospitality team.
Benefits
- Opportunities for professional development and career growth.
- Opportunities to build meaningful connections within a global luxury hospitality brand.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
