F&B Floor Manager at The Whitby Hotel

Crosby Hotel • New York, NY

12d

About The Position

The Whitby Hotel is seeking a polished, guest-focused Restaurant Supervisor to lead service in its restaurant. The role manages daily floor operations, supports room service and special events as needed, and motivates the Food & Beverage team to exceed guest expectations and meet budget goals.

The manager maintains a visible presence on the floor, personalizes guest experiences using guest history, and supports the team through coaching, training, and performance management. The role also handles restaurant administration, including payroll, schedules, reporting, cost control, stock takes, opening and closing paperwork, and compliance checklists.

Requirements

• At least 2 years of F&B supervisory or management experience in a luxury hotel or fine dining restaurant in New York City.
• Excellent guest contact skills and professional personal presentation.
• Confident, positive coaching and communication style.
• NYC Food Protection Certificate, or ability to obtain one.
• Proficiency in Microsoft Office, including building spreadsheets.
• Experience with POS systems such as Micros or Aloha.
• Flexibility to work evenings, weekends, and holidays.

Nice To Haves

• TIPS certification.

Responsibilities

• Lead from the floor, supporting and directing the service team.
• Ensure guest needs are met and exceeded, using guest history to create personalized experiences.
• Brief the team on VIP guests and their preferences, and build rapport with regular guests.
• Handle guest feedback and complaints to company standards; follow through and report issues to the F&B Manager or Duty Manager.
• Record guest preferences for future visits.
• Identify ways to improve service and procedures.
• Help the F&B Manager recruit and retain team members.
• Lead pre-service meetings and provide individual coaching.
• Maintain and update training manuals and onboarding materials.
• Conduct performance appraisals for restaurant team members twice a year.
• Identify training needs and organize training.
• Ensure the team has strong product and menu knowledge.
• Maintain discipline standards and run an ongoing staff incentive program.
• Prepare weekly restaurant payroll and staff schedules.
• Produce monthly reports covering sales, staffing, training, and new ideas.
• Drive the team to meet monthly budgets while controlling costs, particularly payroll.
• Assist with monthly stock takes and resolve discrepancies.
• Complete daily opening and closing paperwork, reporting, and health department checklists.
• Ensure cash handling follows company standards and legal requirements.
• Support room service and special events as needed.

Benefits

• Paid vacation, sick, and personal days.
• Health, dental, vision, and life insurance plans.
• Commuter benefits.
• Holiday staff parties and staff appreciation events.
• In-house uniform dry cleaning.
• Employee meals while on duty.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed