F&B Attendant - Buffet - Full Time

Boomtown Casino Biloxi • Biloxi, MS

13h

About The Position

The F&B Attendant works across food and beverage venues, including Biloxi Bay Buffet, Pho-Boy, and BT Grill. The role involves processing transactions, expediting food orders for in-person guests and online or third-party pickups, restocking inventory, and maintaining clean and sanitary dining areas. The attendant serves as an ambassador for the outlets and provides customer service in accordance with department and company standards. The role also requires reporting guest complaints, operational issues, and potential compliance concerns to management, while maintaining confidentiality in departmental and company matters.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent; alternatively, one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Ability to work weekends, nights, and holidays as scheduled.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to follow written, oral, or diagrammed instructions and use common-sense judgment to address problems in standardized situations involving several concrete variables.
• Excellent verbal and written communication skills.
• Ability to perform arithmetic using whole numbers, fractions, and decimals, calculate rates, ratios, and percentages, and draw and interpret bar graphs.
• Ability to demonstrate proper phone etiquette.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the general public.

Nice To Haves

• Prior food handling, cashier, and/or attendant experience is preferred.
• Knowledge of proper food-holding temperatures and the ability to identify temperature danger zones are preferred.
• Understanding of the proper use of cleaning chemicals is preferred but not required.

Responsibilities

• Work in food and beverage venues, including Biloxi Bay Buffet, Pho-Boy, and BT Grill.
• Operate the cash register and account for monies, coupons, comps, and receipts at the end of each shift.
• Stay current on coupons, promotions, and certificates applicable to Food and Beverage outlets.
• Expedite food purchases for guests, online orders, and third-party pickups according to service standards.
• Use the front-line checklist to restock inventory as needed.
• Serve as an ambassador for all Food and Beverage outlets.
• Maintain cleanliness and sanitary conditions in the dining area.
• Perform assigned cleaning and general maintenance tasks.
• Report issues and guest complaints to a leader or management.
• Support and promote superior customer service in accordance with department and company standards; help ensure team members follow service standards and address issues as they arise.
• Ensure compliance with applicable regulatory requirements within the area of responsibility and report potential issues to management.
• Maintain strict confidentiality in departmental and company matters.

Benefits

• Wellness programs supporting team members’ financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED