F and B FOH Supervisor

Caesars Entertainment•Chandler, OK

About The Position

The F and B FOH Supervisor supervises the daily operation of Arrow effectively and efficiently and is responsible for the successful operation of Oliver’s, as measured through guest and teammate service scores. The role focuses on achieving the highest degree of customer satisfaction while analyzing operations to support cost-effective outlet management. The supervisor works with diverse team members throughout the property and helps achieve revenue, operating expense, and GSRS goals under the guidance of the Manager of Food & Beverage. The position oversees staffing and employee performance, including conducting pre-shift meetings, adjusting schedules, controlling staffing levels to meet labor budgets, hiring, training, coaching, and developing staff. It also maintains attendance and work records, conducts performance reviews, recommends wage increases and promotions, and handles employee complaints or grievances. The supervisor monitors the physical and sanitary condition of assigned areas, inspects food service facilities for compliance with health laws and internal regulations, and inspects and tastes prepared foods to maintain quality and sanitation standards. The role ensures proper use and requisition of operating supplies, addresses guest and employee concerns about food quality and service, and complies with applicable federal, state, and gaming laws. The role requires a flexible schedule, including evenings, nights, weekends, and holidays, and a reasonable amount of overtime when required. Team members are expected to follow the Everyone Greets Everyone policy, participate in mandatory meetings and pre-shift BUZZ sessions, maintain a professional appearance, meet attendance guidelines, and work cooperatively with colleagues. Other duties may be assigned.

Requirements

At least 4 years of related experience and/or an equivalent combination of education and experience, including at least 2 years of supervisory experience.
Excellent interpersonal, customer service, communication, team-building, and problem-solving skills.
Ability to read and understand documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to speak effectively before groups of customers or employees.
Ability to solve practical problems and deal with a variety of concrete variables where limited standardization exists.
Ability to understand instructions in written, oral, diagram, or schedule form.
Ability to read, write, speak, and understand English.
Ability to work cooperatively with coworkers and as part of a team.
Ability to respond to visual and aural cues and maintain a well-groomed, professional appearance.
Ability to meet attendance guidelines and comply with state, federal, and regulatory policies and procedures.
Ability to work a varied schedule, including evenings, nights, weekends, and holidays, and reasonable overtime when required.
Must be physically mobile with reasonable accommodations; able to sit, stand, or walk for long periods and maneuver throughout the outlet.
Ability to lift and carry up to 45 pounds and to push, pull, bend, reach, stoop, kneel, twist, and grip items.
Manual dexterity and coordination to operate office equipment, including PC computers, a fax machine, and a photocopier.
Ability to tolerate and work in areas with secondhand smoke, dust, loud noises, and bright lights.
Ability to respond calmly and make rational decisions when handling guest or employee conflicts.

Responsibilities

Supervise the daily operation of Arrow and support the successful operation of Oliver’s, as measured by guest and teammate service scores.
Ensure a high degree of customer satisfaction and analyze outlet operations to support cost-effective management.
Conduct pre-shift meetings, make daily schedule adjustments, and control staffing levels to meet budgeted labor costs.
Supervise employee performance, including coaching and providing feedback.
Hire, train, supervise, and develop subordinates.
Monitor and control the physical and sanitary condition of assigned areas.
Assist with corrective actions under the guidance of the Manager of Food & Beverage to achieve revenue, operating expense, and GSRS goals.
Ensure operating supplies are properly used and requisitioned within established guidelines.
Maintain daily employee attendance and work records.
Inspect food service facilities for compliance with state and local health laws and internal regulations.
Ensure compliance with applicable federal, state, and gaming laws.
Inspect and taste prepared foods to maintain quality and sanitation standards.
Work with employees and guests to resolve concerns regarding food quality and outlet service.
Conduct performance reviews and recommend wage increases and promotions.
Handle employee complaints or grievances.
Follow the Everyone Greets Everyone policy and participate in mandatory meetings and pre-shift BUZZ sessions.
Perform other duties as assigned.