F and B FOH Supervisor

Caesars Entertainment•Chandler, OK

About The Position

Supervises the daily operation of Arrow and is responsible for operating Oliver’s effectively and efficiently, as measured through Guest and Teammate service scores. Works to achieve the highest degree of customer satisfaction and evaluates outlet operations to support cost-effective performance. The role works with diverse team members throughout the property and supports revenues, operating expenses, and GSRS ratings under the guidance of the Manager of Food & Beverage. The supervisor oversees staffing, employee performance, hiring, training, supervision, and development. The role also maintains outlet conditions and supply controls, ensures compliance with applicable health, safety, legal, gaming, and internal regulations, and works with employees and guests to resolve concerns about food quality and service. The position includes conducting performance reviews, addressing employee complaints or grievances, and following the Everyone Greets Everyone policy and mandatory meeting requirements. The schedule is flexible and may include evenings, nights, weekends, holidays, and overtime.

Requirements

At least four years of related experience, or an equivalent combination of education and experience, including at least two years of supervisory experience.
Excellent interpersonal, customer-service, communication, team-building, and problem-solving skills.
Ability to read and understand safety rules, operating and maintenance instructions, and procedure manuals.
Ability to speak effectively before groups of customers or employees.
Ability to solve practical problems and deal with concrete variables in situations with limited standardization.
Ability to understand instructions provided in written, oral, diagram, or schedule form.
Ability to read, write, speak, and understand English.
Ability to get along with coworkers and work as part of a team.
Ability to respond to visual and aural cues.
Professional, well-groomed appearance and compliance with attendance guidelines and applicable policies and procedures.
Ability to work a varied schedule that may include nights, weekends, holidays, and a reasonable amount of overtime.

Responsibilities

Supervise daily operations of Arrow and Oliver’s to meet Guest and Teammate service expectations and customer-satisfaction standards.
Analyze and evaluate outlet operations to support cost-effective performance.
Conduct pre-shift meetings and make daily schedule adjustments while controlling staffing levels to meet budgeted labor costs.
Supervise employee job performance, including coaching and feedback; hire, train, supervise, and develop subordinates.
Monitor and control the physical and sanitary condition of assigned areas.
Assist with corrective actions under the guidance of the Manager of Food & Beverage to achieve revenue, operating expense, and GSRS objectives.
Ensure proper use and requisition of operating supplies within established guidelines.
Maintain daily employee attendance and work records.
Inspect food-service facilities for compliance with state and local health laws and internal regulations, and ensure compliance with other applicable federal, state, and gaming laws.
Inspect and taste prepared foods to maintain quality standards and sanitation requirements.
Work with employees and guests to resolve concerns regarding food quality and outlet service.
Conduct performance reviews, including recommending wage increases and promotions.
Handle employee complaints or grievances.
Follow the Everyone Greets Everyone policy, participate in mandatory meetings and pre-shift BUZZ sessions, and perform other assigned duties.