External Manager in Training

Circle K•Crystal Lake, IL

22d•$19 - $19•Onsite

About The Position

The External Manager in Training role involves leading and managing a store site, including recruiting, hiring, training, scheduling, and supporting employees. The manager ensures excellent customer service, maintains a clean and well-stocked site, supports positive relationships with suppliers and the surrounding community, and oversees training, communication, and performance feedback. The role also includes organizing site records and reports, managing inventory presentation and pricing, and analyzing sales, expenses, budgets, and merchandise margins to maximize sales and net profits. The position is based at 681 W Terra Cotta Ave, Crystal Lake, Illinois 60014. Hiring range: $19.00 to $19.25.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience performing the essential duties and working in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from the bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.
Ability to work outdoors for tasks such as cleaning parking lots and gas pumps and taking out garbage.
Ability to work in occasional cold temperature extremes in a walk-in cooler or freezer and to tolerate occasional noise.

Nice To Haves

High school diploma or GED.
Retail sales experience.

Responsibilities

Recruit, hire, and train positive, enthusiastic employees to provide excellent customer service.
Develop, manage, and assign tasks to keep the site clean, adequately stocked, organized, and maintained according to Company standards.
Maintain a professional and supportive image among subordinates and supervisors.
Schedule employees within Company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop positive, professional relationships with suppliers.
Promote excellent service and resolve customer complaints promptly and professionally.
Promote and ensure a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate feedback to employees.
Train employees to meet Company standards for customer service, site image, and marketing execution.
Train employees on safety procedures and promote safety awareness.
Ensure employees receive proper communication in a timely manner.
Hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve objectives.
Organize and maintain site files and manuals.
Supervise employees to ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast P&L lines and manage merchandise margins.
Safeguard and account for all money received and disbursed.
Perform other financial analysis necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.