External Manager in Training

Circle K•San Antonio, TX

10d

About The Position

The External Manager in Training role prepares an employee to manage a retail store site. The position involves leading and training employees, maintaining customer service and site standards, managing store operations and communications, and analyzing financial information to maximize sales and net profits. The role requires working with minimal direction and supervision and serving as an effective manager, supervisor, and leader. Work is performed primarily indoors, with outdoor tasks such as cleaning parking lots and gas pumps and taking out garbage. The role may involve occasional exposure to cold temperatures while supervising work in a walk-in cooler or freezer, as well as occasional noise. The job description may change periodically based on business needs.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Ability to perform the essential duties and work in the conditions described in the job description.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer or acquire the skills needed to use one at the site, including analyzing reports and managing inventory, cash, and counseling notices.
Valid driver's license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.

Responsibilities

Recruit, hire, and train positive, enthusiastic employees to provide excellent customer service.
Develop, manage, and assign tasks to keep the site clean, stocked, organized, and maintained to Company standards.
Maintain a professional and supportive image among subordinates and the supervisor.
Schedule employees within Company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop positive, professional relationships with suppliers.
Promote excellent service and resolve customer complaints promptly and professionally.
Promote and ensure a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback to employees.
Train employees to meet Company standards for customer service, site image, and marketing execution.
Train employees on safety procedures and promote safety awareness.
Ensure employees receive proper communication in a timely manner.
Hold periodic ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to reach objectives.
Organize and maintain site files and manuals.
Supervise employees to ensure required and requested reports are completed accurately and on time.
Supervise employees to ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment-related posters and signs are readily accessible to employees.
Analyze daily sales and expense information and take action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.