External Manager in Training 3138

Circle K•Phoenix, AZ

6d•Onsite

About The Position

The External Manager in Training role prepares the employee to manage a store site by supervising and training employees, maintaining customer service and site standards, and overseeing operational and financial functions. The role includes recruiting, hiring, training, scheduling, and evaluating employees; managing merchandise, reports, site files, and communications; building positive relationships with customers, suppliers, and the neighboring community; and analyzing sales, expenses, budgets, forecasts, and merchandise margins to support sales and net profits. The position works mostly indoors but also requires outdoor tasks such as cleaning parking lots and gas pumps and taking out garbage. It may involve occasional exposure to cold temperatures while supervising work in a walk-in cooler or freezer and occasional noise. The employee is expected to work with minimal direction and to serve as an effective manager, supervisor, and leader.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and work under the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials described in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions described in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer or acquire the skills needed to use one at the site, including analyzing reports and managing inventory, cash, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.

Nice To Haves

High school diploma or GED.
Experience in retail sales.

Responsibilities

Recruit, hire, and train positive, enthusiastic employees to ensure excellent customer service.
Develop, manage, and assign tasks to keep the site clean, stocked, organized, and maintained according to Company standards.
Maintain a professional and supportive image among subordinates and the supervisor.
Schedule employees within Company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop positive and professional relationships with suppliers.
Promote excellent service and resolve customer complaints promptly and professionally.
Promote and ensure a safe, positive public image in the neighboring community.
Prepare ongoing, timely written performance appraisals and provide appropriate performance feedback.
Train employees to meet Company standards for customer service, site image, marketing execution, and safety procedures.
Promote safety awareness.
Ensure employees receive proper communication in a timely manner.
Hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop specific action plans to achieve objectives.
Organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and priced correctly.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for all money received and disbursed.
Perform other financial analysis necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.