External Manager in Training

Circle K • Charlotte, NC

4d

About The Position

The External Manager in Training role involves supervising and managing store operations, employees, customer service, site standards, training, communication, planning, and financial performance. The manager recruits, hires, trains, schedules, and supports employees; promotes a safe and professional environment; maintains supplier and community relationships; and ensures reports, merchandise, files, and employment notices are handled appropriately. The role analyzes sales and expenses, manages budgets and merchandise margins, and safeguards funds. Work is primarily indoors, with some outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The position may involve occasional exposure to cold temperatures in a walk-in cooler or freezer and occasional noise, and requires working with minimal direction.

Requirements

• High school diploma or GED preferred.
• Experience in retail sales preferred.
• Ability to perform the essential duties and work under the described conditions.
• Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
• Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
• Ability to use a computer or acquire the skills needed to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
• Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
• Ability to communicate orally and in writing in English.
• Ability to work with minimal direction and supervision and act as an effective manager, supervisor, and leader.

Nice To Haves

• High school diploma or GED.
• Experience in retail sales.

Responsibilities

• Recruit, hire, train, schedule, supervise, and support employees to provide excellent customer service and meet Company standards.
• Assign and manage tasks to keep the site clean, stocked, organized, and well maintained.
• Apply non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
• Maintain professional relationships with suppliers and promote excellent customer service, resolving complaints promptly and professionally.
• Promote a safe, positive public image within the neighboring community.
• Prepare timely written performance appraisals and provide appropriate performance feedback.
• Train employees on customer service, site image, marketing execution, and safety procedures, and promote safety awareness.
• Ensure employees receive timely communications and hold ongoing communication meetings with site employees and the Market Manager.
• Evaluate site needs and develop action plans to achieve objectives.
• Organize and maintain site files and manuals.
• Ensure required reports are completed accurately and on time.
• Ensure merchandise is stocked, attractively displayed, and correctly priced.
• Ensure required employment posters and signs are accessible to employees.
• Analyze daily sales and expenses and take appropriate action to maximize sales and net profits.
• Budget and forecast P&L lines and manage merchandise margins.
• Safeguard and account for money received and disbursed, and perform other financial analyses as needed.
• Perform other duties as assigned or delegated by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED