External Manager In Training

Circle K Stores•Peoria, AZ

18d•Onsite

About The Position

The External Manager In Training role develops the skills needed to manage a store and its employees. The position involves recruiting, hiring, training, scheduling, supervising and evaluating employees; maintaining customer service and site standards; managing supplier and community relationships; communicating with employees and the Market Manager; organizing store operations and records; and analyzing sales, expenses and financial performance. The manager is expected to work with minimal direction and serve effectively as a manager, supervisor and leader. Work is primarily indoors, with outdoor tasks such as cleaning parking lots and gas pumps and taking out garbage. The role may involve occasional exposure to extreme cold while supervising work in a walk-in cooler or freezer, as well as occasional noise. Duties may change periodically based on business needs.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Ability to perform the essential duties and work in the described conditions.
Ability to supervise and train employees in the use of equipment, tools and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer or acquire the necessary computer skills for site work, including analyzing reports and handling inventory control, cash control and counseling notices.
Valid driver’s license and adequate transportation to and from the bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.

Nice To Haves

Retail sales experience.
High school diploma or GED.

Responsibilities

Recruit, hire and train positive, enthusiastic employees to provide excellent customer service.
Develop, manage and assign tasks to keep the site clean, stocked, organized and maintained according to Company standards.
Maintain a professional and supportive image among employees and supervisors.
Schedule employees within Company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating and separating employees.
Develop positive, professional relationships with suppliers.
Promote excellent service and resolve customer complaints promptly and professionally.
Promote and ensure a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide performance-based feedback to employees.
Train employees to meet Company standards for customer service, site image and marketing execution; train them in safety procedures and promote safety awareness.
Ensure employees receive communications in a timely manner, and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to reach objectives.
Organize and maintain site files and manuals.
Supervise employees to ensure required reports are completed accurately and on time.
Supervise employees to ensure merchandise is stocked, attractively displayed and correctly priced.
Ensure required employment posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast P&L lines and understand and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.
Work outdoors as needed to clean parking lots and gas pumps and take out garbage.