External Manager in Training-5277

Circle K•Novelty, OH

5d•$17 - $19•Onsite

About The Position

The External Manager in Training is responsible for leading and managing store operations, employees, customer service, site relationships, training, communication, planning, and financial performance. The role includes recruiting, hiring, training, scheduling, and supervising employees; maintaining the store’s cleanliness, inventory, merchandising, and overall image; resolving customer concerns; and ensuring employees follow safety procedures and company standards. The position also involves reviewing sales and expenses, managing budgets and merchandise margins, and safeguarding funds. The work is performed primarily indoors, with occasional outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The employee may occasionally encounter cold temperatures while supervising work in a walk-in cooler or freezer and may be exposed to noise. The role requires working with minimal direction and serving as an effective manager, supervisor, and leader.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and work under the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials described in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage functions described in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer or acquire the skills needed to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from the bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.
Ability to work outdoors as needed and occasionally in cold temperatures and noisy conditions.

Nice To Haves

High school diploma or GED.
Retail sales experience.

Responsibilities

Recruit, hire, train, and supervise employees to support excellent customer service.
Assign and manage tasks to keep the site clean, stocked, organized, and maintained to company standards.
Schedule employees within company guidelines to maximize customer service and maintain the site image.
Use nondiscriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop positive, professional relationships with suppliers.
Promote excellent customer service and resolve customer complaints promptly and professionally.
Promote and maintain a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees on customer service, site image, marketing execution, and safety procedures.
Promote safety awareness among employees.
Ensure employees receive proper communication in a timely manner, including through ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve objectives.
Organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other duties as assigned or delegated by the supervisor.
Perform outdoor duties such as cleaning parking lots and gas pumps and taking out garbage.