External Manager in Training

Circle K•Plainfield, IL

22d•$21 - $21•Onsite

About The Position

The External Manager in Training role involves supervising and managing store operations and employees to meet Company standards for customer service, site image, safety, and financial performance. The role includes recruiting, hiring, training, scheduling, coaching, and evaluating employees; maintaining positive relationships with suppliers and customers; organizing site operations and records; and analyzing sales, expenses, budgets, and merchandise margins. The employee works with a minimum of direction and supervision and is expected to act as an effective manager, supervisor, and leader. Work is performed primarily indoors, with outdoor tasks such as cleaning parking lots and gas pumps and taking out garbage. The role may involve occasional exposure to cold temperatures while supervising work in a walk-in cooler or freezer, as well as occasional noise. The hiring range is $20.50 to $20.75.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience performing the essential duties, responsibilities, and work under the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer or acquire the skills needed to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from the bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with a minimum of direction and supervision.

Responsibilities

Recruit, hire, and train positive, enthusiastic employees to provide excellent customer service.
Develop, manage, and assign tasks to maintain a clean, stocked, organized site that meets Company standards.
Maintain a professional and supportive image among subordinates and the supervisor.
Schedule employees within Company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop positive, professional relationships with suppliers.
Promote excellent service and resolve customer complaints promptly and professionally.
Promote and ensure a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals for employees and provide appropriate performance feedback.
Train employees to meet Company standards for customer service, site image, marketing execution, and safety procedures.
Promote safety awareness among employees.
Ensure employees receive proper communication in a timely manner; hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop specific action plans to achieve objectives.
Organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and understand and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.