External Manager in Training
About The Position
The External Manager in Training role prepares the employee to perform Store Manager duties. The position involves leading and supervising site employees; managing customer service, site presentation, training, communication, organization, planning, and financial activities; and working with minimal direction and supervision. The work is primarily indoors, with occasional outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The employee may encounter occasional cold temperatures while supervising work in a walk-in cooler or freezer and occasional noise. Hiring range: $20.00 to $20.25.
Requirements
- High school diploma or GED preferred.
- Retail sales experience preferred.
- Ability to perform the essential duties and work in the conditions described.
- Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
- Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
- Ability to use a computer, or acquire the skills necessary to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
- Valid driver’s license and adequate transportation to and from the bank and corporate management meetings.
- Ability to communicate orally and in writing in English.
- Ability to work with minimal direction and supervision.
Responsibilities
- Recruit, hire, train, supervise, and manage employees while promoting excellent customer service.
- Assign and manage tasks to keep the site clean, stocked, organized, and maintained to Company standards.
- Schedule employees within Company guidelines to maximize customer service and maintain the site image.
- Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
- Develop professional relationships with suppliers and resolve customer complaints promptly and professionally.
- Promote a safe, positive public image within the neighboring community.
- Prepare timely written performance appraisals and provide appropriate performance feedback.
- Train employees to meet Company standards for customer service, site image, marketing execution, and safety procedures; promote safety awareness.
- Ensure employees receive timely communications and hold periodic ongoing communication meetings with site employees and the Market Manager.
- Evaluate site needs and develop action plans to meet objectives; organize and maintain site files and manuals.
- Ensure required and requested reports are completed accurately and on time.
- Ensure merchandise is stocked, attractively displayed, and priced correctly, and that required employment posters and signs are accessible to employees.
- Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
- Budget and forecast P&L lines and manage merchandise margins.
- Safeguard and account for money received and disbursed, and perform other financial analysis necessary to maximize sales and net profits.
- Perform other duties as assigned or delegated by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
