External Manager in Training

Circle K Stores•Bartlett, IL

20d•Onsite

About The Position

The External Manager in Training performs store-management functions, including hiring, training, supervising and managing employees; maintaining site standards; supporting customer service and supplier relationships; coordinating communication and reporting; and analyzing sales, expenses and financial performance. The role works with a minimum of direction and supervision and is expected to act as an effective manager, supervisor and leader. The position is based at 123 E Stearns Rd, Bartlett, Illinois 60103. The hiring range is $19.00 to $19.25.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience performing the essential duties and working in the described conditions.
Ability to supervise and train employees in the use of equipment, tools and materials described in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer or acquire the skills needed to use one at the site, including analyzing reports and handling inventory control, cash control and counseling notices.
Valid driver’s license and adequate transportation to and from the bank and corporate management meetings.
Ability to communicate orally and in writing in English.

Responsibilities

Recruit, hire and train positive, enthusiastic employees to provide excellent customer service.
Develop, manage and assign tasks to maintain a clean, stocked, organized site that meets Company standards.
Maintain a professional and supportive image among subordinates and the supervisor.
Schedule employees within Company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating and separating employees.
Develop positive, professional relationships with suppliers.
Promote excellent service and resolve customer complaints promptly and professionally.
Promote and ensure a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees to meet Company standards for customer service, site image and marketing execution; train employees on safety procedures and promote safety awareness.
Ensure employees receive appropriate communication in a timely manner, and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to meet objectives.
Organize and maintain site files and manuals.
Supervise employees to ensure required reports are completed accurately and on time.
Supervise employees to ensure merchandise is stocked, attractively displayed and correctly priced.
Ensure required employment posters and signs are readily accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast P&L lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.
Work indoors for most duties, with outdoor work as needed to clean parking lots and gas pumps and take out garbage.
Supervise or manage employees performing occasional work in a walk-in cooler or freezer, with exposure to occasional cold-temperature extremes and noise.