External Manager In Training

Circle K•Goodyear, AZ

22d•Onsite

About The Position

The External Manager In Training role is responsible for learning and carrying out the functions of a Store Manager, including leading employees, maintaining store operations and customer service, and managing financial performance. The position requires working with minimal direction and supervision and serving as an effective manager, supervisor, and leader. The role is based at the Grand Canyon BU - Field HR 3160, 1264 N Litchfield Rd, Goodyear, Arizona 85338. Work is primarily indoors, with outdoor tasks such as cleaning parking lots and gas pumps and taking out garbage. The employee may occasionally encounter cold temperatures while supervising work in a walk-in cooler or freezer, as well as occasional noise. Shift availability includes days, evenings, overnights, and weekends.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and responsibilities and work under the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills necessary to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
Valid driver's license and adequate transportation to and from the bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.

Responsibilities

Recruit, hire, and train positive, enthusiastic employees to ensure excellent customer service.
Develop, manage, and assign tasks to keep the site clean, adequately stocked, organized, and maintained to Company standards.
Maintain a professional and supportive image among subordinates and the supervisor.
Schedule employees within Company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop positive, professional relationships with suppliers.
Promote excellent service and resolve customer complaints promptly and professionally.
Promote and ensure a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees to meet Company standards for customer service, site image, marketing execution, and safety procedures; promote safety awareness.
Ensure employees receive proper communication in a timely manner; hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop specific action plans to meet objectives.
Organize and maintain site files and manuals.
Supervise employees to ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast P&L lines and understand and manage merchandise margins.
Safeguard and account for all money received and disbursed.
Perform other financial analyses necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.