External Manager in Training - 2709527

Circle K•Cottonwood, AZ

4d•Onsite

About The Position

The External Manager in Training role prepares an individual to manage a store site and its employees. The position involves recruiting, hiring, training, scheduling, and supervising employees; maintaining site appearance, merchandise presentation, and customer service; building effective relationships with suppliers and the surrounding community; and ensuring timely communication, employee development, and compliance with Company standards. The role also includes evaluating site needs, managing reports and records, analyzing sales and expenses, budgeting and forecasting P&L lines, managing merchandise margins, and safeguarding funds. The work is primarily indoors, with occasional outdoor tasks such as cleaning parking lots and gas pumps and taking out garbage. The employee may encounter occasional cold temperature extremes while supervising work in a walk-in cooler or freezer, as well as occasional noise. The role requires working with minimal direction and supervision and serving as an effective manager, supervisor, and leader.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and work in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the site, including analyzing reports and managing inventory, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.

Responsibilities

Recruit, hire, and train positive, enthusiastic employees to deliver excellent customer service.
Assign and manage tasks to keep the site clean, stocked, organized, and maintained according to Company standards.
Maintain a professional and supportive image with employees and supervisors.
Schedule employees within Company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop positive, professional relationships with suppliers.
Promote excellent service and resolve customer complaints in a timely, professional manner.
Promote and ensure a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees to meet Company standards for customer service, site image, marketing execution, and safety.
Promote employee safety awareness.
Ensure employees receive proper communication in a timely manner, and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve desired objectives.
Organize and maintain site files and manuals.
Supervise employees to ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and priced correctly.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast P&L lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analyses necessary to maximize sales and net profits.
Perform other duties assigned or delegated by the supervisor.