Kendall Toyota Express Service Advisor

Kendall Dealership Holdings • Anchorage, AK

4d • Onsite

About The Position

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Anchorage, Alaska. We are looking for an Express Service Advisor to join our Toyota Express Maintenance team. At Kendall Toyota of Anchorage our Service Department is a fast-paced environment serving clients throughout the community. Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments. We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key. Experience in service writing is not required, but dealership experience is preferred. Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Requirements

• Proven strong customer service skills
• Ability to multi-task
• General knowledge of automobiles and their maintenance
• A valid driver’s license
• A good driving record

Nice To Haves

• Experience in service writing
• Dealership experience

Responsibilities

• Interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance
• Verifying work was properly performed and diagnosed
• Researching vehicle history to make educated recommendations
• Inputting and maintaining customer information
• Complete work tasks in an efficient and organized manner
• Using telephone, email, and chat systems to communicate with customers throughout the day
• Scheduling service appointments

Benefits

• Competitive pay plan
• Substantial bonus program
• Career path development opportunities
• Competitive paid time off and paid personal leave
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan with Fidelity
• Accident and Illness supplemental plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed