Export Supervisor

Yusen Logistics•Grapevine, TX

10d

About The Position

The Export Supervisor oversees Export Agents and manages processes supporting customers’ export needs. The role ensures cost-effective export operations and timely service through knowledge of applicable laws, regulations, governing agencies, procedures, audits, programs, and practices. The Supervisor also handles licensed shipments and special accounts, supports customer communications and issue resolution, and ensures compliance, accurate records, and security measures.

Requirements

High school diploma or GED.
Three to five years of export experience in the freight forwarding industry.
Excellent customer service skills and the ability to acquire extensive knowledge while working with a variety of people.
Strong organizational and time-management skills, including the ability to manage multiple priorities.
Training and experience handling hazardous goods.
Knowledge of export administration regulations and TSA, IATA, HAZMAT, and ITAR regulations.
Ability to read, analyze, and interpret verbal and written requests and directions.
Ability to clearly and concisely compose letters, memos, emails, and other written documentation.
Ability to present oneself in a cooperative and professional manner when meeting internal and external customers and vendors.

Nice To Haves

Prior supervisory experience.

Responsibilities

Supervise Export Agents by prioritizing work, setting schedules, assigning daily tasks, and establishing or adjusting procedures to meet changing demands and maintain efficiency.
Oversee and assist with daily export activities, including consolidating shipments, recommending transportation modes (rail, air, or ocean), obtaining competitive carrier rates and space, reviewing customer volumes, and ensuring transactions are processed accurately and promptly.
Understand customers’ needs and monitor communications with assigned customers; respond to requirements, concerns, and issues and resolve anomalies affecting timely delivery.
Conduct routine audits and close files, verifying rates, compliance, and recordkeeping; institute corrective action and ensure errors are resolved.
Manage licensed shipments and special accounts to ensure compliance with applicable regulations.
Implement and follow government-required and local security measures.

Benefits

Medical, dental, and vision insurance beginning the first of the month following the start date.
401(k) with company match.
Standard 10 days of PTO.
Eligibility for a bonus plan.
Seven paid holidays.
Eligibility for overtime pay, if applicable.
Flexible Spending Accounts.
Life and Accidental Death & Dismemberment Insurance.
Short- and long-term disability.
Tuition Assistance Program.
Commuter benefits.
Vacation.