Export Supervisor

Hankyu Hanshin Express usa•Jamaica, NY

3d•Onsite

About The Position

The Export Supervisor oversees day-to-day air and ocean export operations and supervises export staff to support accurate documentation, timely cargo movement, regulatory compliance, customer service, and complete shipment files. The role provides operational guidance, handles escalated issues, coordinates with internal and external parties, supports workload planning, and assists the Branch Manager with process improvement and team development. Essential duties may differ depending on the assigned branch. The supervisor coordinates export shipments from setup through file closure, reviews shipment documents and files, tracks cargo and schedules, coordinates with carriers and service providers, supports rates and cost control, and ensures timely billing and shipment notifications. The position also provides hands-on operational coverage during absences, busy periods, urgent shipments, and special projects. The role supervises and supports the export team by assigning and prioritizing work, monitoring progress, reviewing staff work, coaching employees, and providing training and cross-training. It handles escalated customer and vendor inquiries, coordinates resolutions across departments, communicates shipment updates, and identifies recurring service or operational problems. The supervisor also supports efficient processes, follows company policies, maintains a safe and clean work area, and reports irregularities to management. Work is typically performed in an office environment with moderate noise. No business travel is required. The employee frequently sits and occasionally stands, walks, uses hands and fingers, and reaches with hands and arms; occasional lifting or moving of up to 50 pounds may be required.

Requirements

Associate degree (A.A.) or equivalent combination of education and experience.
At least 2–3 years of experience in export operations or logistics.
English speaking, reading, and writing skills at a college level.
Certificate of IAC Security Training (IACSSP) and STA (Security Threat Assessment) ID required by DHS-TSA.
Ability to use general office equipment, including phones, fax machines, copiers, and personal computers.
Knowledge of Windows operating system, MS Office, and CargoWise.
Ability to frequently sit and occasionally stand, walk, use hands and fingers, and reach with hands and arms.
Ability to occasionally lift and/or move up to 50 pounds.

Nice To Haves

Supervisory experience preferred.
HAZMAT Certification (IATA or IMDG).
Additional certificates or training records required by the department, position, or government agency.

Responsibilities

Oversee daily air and ocean export activities, including shipment setup, pickup arrangements, cargo booking, documentation, transfer, tracking, billing, and file closure.
Review export files and shipping documents for accuracy, completeness, customer requirements, and compliance before cargo departure and file closure.
Coordinate with trucking companies, airlines, steamship lines, rail providers, warehouses, overseas offices, agents, customers, and internal departments to maintain timely cargo movement.
Review and support the preparation of bills of lading, air waybills, packing lists, commercial invoices, and other required export documents.
Monitor booking status, cargo readiness, pickup schedules, cutoffs, transfer arrangements, departure status, and exceptions; take corrective action when delays or operational issues occur.
Obtain and review air, ocean, trucking, warehouse, and rail rates; support rate negotiations and cost control while maintaining service requirements.
Ensure timely and accurate issuance of invoices and shipment notifications to customers, overseas offices, and other parties.
Maintain customer and shipment information in accordance with company procedures and applicable security requirements, including TSA regulations.
Provide operational coverage and hands-on support during employee absences, peak periods, urgent shipments, and special projects.
Supervise, guide, and support export staff in day-to-day operations.
Assign and prioritize work, monitor progress, and balance workloads to meet shipment deadlines and service standards.
Review staff work for accuracy and completeness and coach employees on export procedures, documentation, customer communication, billing, and problem resolution.
Provide leadership and guidance to help the team meet deadlines and quality standards; advise employees on work procedures and practices.
Provide training, cross-training, and day-to-day operational guidance to export staff.
Handle escalated customer, carrier, vendor, and overseas-office inquiries and work toward timely resolution.
Keep customers and overseas offices informed of shipment status, schedule changes, delays, documentation issues, additional costs, and available alternatives.
Coordinate with Sales, Customer Service, Import, Accounting, Warehouse, and management to answer inquiries and resolve operational or billing matters.
Identify service failures, irregularities, and recurring issues; document facts and recommend corrective or preventive actions.
Seek more efficient and less expensive ways to improve work processes and perform special projects or other duties assigned by the manager.
Maintain high ethical standards, communicate with managers, staff, and outside contacts, comply with company policies and procedures, and maintain a clean and safe working area.