Expo / Food Runner - BAR

Shakou Restaurants•Barrington, IL

About The Position

The Expo/Food Runner supports restaurant staff by delivering food and other items to guests professionally, promptly, and in a friendly manner. The role involves accurately calling orders to the kitchen, organizing prepared food, and delivering and describing food while providing exceptional guest service. The Expo/Food Runner communicates with kitchen staff and servers, ensures orders are correct and presented at the proper temperature, and arranges items on tables according to the seating plan. The position also includes monitoring tables, refilling drinks, clearing dishes, responding to guest needs, and helping maintain clean dining areas. The Expo/Food Runner must know the restaurant’s food, beverages, and menu; follow allergy procedures and special-order restrictions; and notify the manager on duty if an order is incorrect or a guest is unsatisfied. Other restaurant duties may be assigned as needed.

Requirements

Report to work in a neat, clean uniform and maintain grooming and personal hygiene in accordance with company policy.
Promote a positive and collaborative employee culture that supports customer needs.
High energy and stamina.
Ability to remain calm and work efficiently under pressure.
Ability to multitask.
Excellent communication skills.
Excellent interpersonal and customer service skills.
Basic reading and writing skills.
Ability to operate point-of-sale systems.
Ability to comply with and execute safety and sanitation guidelines and procedures.
Pass a written test regarding Shakou’s menu.

Responsibilities

Accurately call orders to the kitchen and organize prepared food.
Deliver and describe food and other ordered items promptly, at the desired temperature, and in a presentable manner.
Communicate with kitchen staff and servers.
Arrange food items on tables according to the seating plan.
Clear dishes as guests finish eating.
Monitor tables and refill water glasses and other drinks as appropriate.
Interact with guests in a friendly and efficient manner and help ensure their satisfaction.
Ensure tables are clean and provide utensils, napkins, and other guest needs.
Perform assigned cleaning side work.
Maintain knowledge of food and beverage preparation and the menu, and answer guest questions.
Follow food-allergy procedures and special-order restrictions.
Verify that food matches the guest’s order and meets the guest’s satisfaction; notify the manager on duty about incorrect orders or dissatisfaction.
Assist with other restaurant tasks, including cleaning the dining area and preparing silverware and condiments.
Perform other duties as assigned.